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单选题
A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
A
“Sometimes computers are just strange, but it seems to be working now.”
B
“You gave them the wrong address and caused this problem.”
C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
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更多 “单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A “Sometimes computers are just strange, but it seems to be working now.”B “You gave them the wrong address and caused this problem.”C “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”” 相关考题
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考题
单选题Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A
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Have another technician take over support calls for this user.C
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考题
单选题Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A
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考题
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单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A
“Sometimes computers are just strange, but it seems to be working now.”B
“You gave them the wrong address and caused this problem.”C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
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Com+.logB
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Security LogD
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Create an action plan.B
Escalate the issue.C
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Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue
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Configuring the Windows Firewall exceptions.B
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