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单选题
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）
A
“Can you avoid using the PC that crashed?”
B
“What was the last thing that occurred before the PC had problems?”
C
“What were you doing before the PC went down?”
D
“What was the last thing you did before the PC crashed?”
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“What were you doing before the PC went down?”D
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