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all the following tools and techniques are helpful to accurately confirming customers needs,except （ ）
A.questionnaires
B.prototyping approaches
C.fishbone diagrams
D.interviews
B.prototyping approaches
C.fishbone diagrams
D.interviews
参考答案
参考解析
解析：翻译：以下所有的工具和技术有助于准确地确定客户的需求，除了A．调查问卷 B．原型法C．鱼刺图 D．访谈问卷、原型法、访谈都是确定用户需求的方法；鱼刺图不是。
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