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单选题
Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）
A
Cisco Unified CallManager Device Configuration
B
Cisco Unified Contact Center Express Directory Management
C
Cisco Supervisor Desktop
D
Cisco CRS Administration, JTAPI Trigger Creation
E
Cisco Unified Contact Center Express Media Subsystem
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更多 “单选题Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）A Cisco Unified CallManager Device ConfigurationB Cisco Unified Contact Center Express Directory Management C Cisco Supervisor Desktop D Cisco CRS Administration, JTAPI Trigger Creation E Cisco Unified Contact Center Express Media Subsystem ” 相关考题
考题
Which of the following is a valid CRS deployment scenario?（）A、CRS 4.0 running with Cisco Unified CallManager 4.0 B、CRS 4.1 running with Cisco Unified CallManager 4.1 C、CRS 4.0 running with Cisco Unified CallManager 4.1 D、CRS 3.5 running with Cisco Unified CallManager 3.3
考题
The Red Hazel Company has received its router from Cisco and is ready to install Cisco Unified CallManager Express. Where will the company find its Cisco Unified CallManager Express software?（）A、Cisco.comB、embedded in Flash on the hardware C、e-mail download from Cisco D、on a CD-ROM included with installation materials E、only from a Cisco SE, due to special licensing considerations
考题
What is the maximum number of servers possible in a Cisco Unified Contact Center Express 4.0 cluster, excluding ASR/TTS servers?（）A、6 B、8 C、10 D、12
考题
The Prescott Shovel Company wants to upgrade its Cisco Unity Express from a Cisco Unified CallManager Express integration to a Cisco Unified CallManager integration. Which statement is true?（）A、A special hybrid license is required. B、The Cisco Unity Express license must be changed. C、The Cisco Unity Express license does not need to be changed. D、The license file names are identical, which allows them to be interchanged as long as the module itself is not being upgraded.
考题
How are CTI ports in a CTI Port Group added on the CRS Server?（）A、They must be created in Cisco Unified CallManager in ascending order (i.e., 1001, 1002, and 1003) with no gaps or missing numbers in the group. B、They can be assigned as a range of ports in CRS Application Administration. C、They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the JTAPI user. D、They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the RM JTAPI user.
考题
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）A、10 seconds B、30 seconds C、45 seconds D、60 seconds
考题
Which of the following is a new product that is included in the Cisco SMB Support Assistant?（）A、Cisco Unity ExpressB、Cisco Unified CallManagerC、Cisco UnityD、Cisco Unified CallManager Express
考题
Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）A、Cisco Unified CallManager Device ConfigurationB、Cisco Unified Contact Center Express Directory Management C、Cisco Supervisor Desktop D、Cisco CRS Administration, JTAPI Trigger Creation E、Cisco Unified Contact Center Express Media Subsystem
考题
What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A、150 B、200 C、300 D、varies based on the number of expansion servers used E、varies based on the number of applications configured
考题
In a high-availability deployment, when the Cisco CRS Administrator adds a JTAPI Call Control Group with 100 CTI ports, how many device records will be added to the Cisco Unified CallManager database?（）A、CTI Ports are not added by the creation of a Call Control Group. B、CTI ports are no longer required to be added to the Cisco Unified CallManager database. C、100 devices will be added to the Cisco Unified CallManager database. D、200 devices will be added to the Cisco Unified CallManager database. E、It depends upon how many port groups these ports will be split into. F、It depends upon the number of server nodes within the Cisco Unified CallManager cluster.
考题
Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）A、Macintosh workstation with Cisco IP Phone Agent B、Linux workstation running CAD with IP Communicator C、Linux workstation running CAD with Cisco Unified IP Phone 7960G D、Citrix Terminal running CAD with IP Communicator E、Citrix Terminal with Cisco IP Phone Agent F、Windows workstation running CAD with Media Termination option
考题
What is the maximum number of concurrently logged-in agents for a Cisco Unified Contact Center Express Standard deployment? （）A、75 B、150 C、200 D、300
考题
An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?（ ） A、1 B、2 C、3 D、4 E、5
考题
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）A、Premium only B、Enhanced and Premium only C、Standard, Enhanced, and Premium D、Cisco Unified Contact Center Express does not support embedded internet browser
考题
Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?（）A、The LDAP directory must have a secondary profile configured. B、No special configuration is required. Cisco Unified CallManager maintains the failover. C、The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address. D、There must be a second JTAPI user configured with an alternate range of CTI ports.
考题
单选题How are CTI ports in a CTI Port Group added on the CRS Server?（）A
They must be created in Cisco Unified CallManager in ascending order (i.e., 1001, 1002, and 1003) with no gaps or missing numbers in the group. B
They can be assigned as a range of ports in CRS Application Administration. C
They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the JTAPI user. D
They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the RM JTAPI user.
考题
单选题An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?（ ）A
1 B
2 C
3 D
4 E
5
考题
单选题What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A
150 B
200 C
300 D
varies based on the number of expansion servers used E
varies based on the number of applications configured
考题
多选题Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）AMacintosh workstation with Cisco IP Phone AgentBLinux workstation running CAD with IP CommunicatorCLinux workstation running CAD with Cisco Unified IP Phone 7960GDCitrix Terminal running CAD with IP CommunicatorECitrix Terminal with Cisco IP Phone AgentFWindows workstation running CAD with Media Termination option
考题
单选题Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?（）A
The LDAP directory must have a secondary profile configured. B
No special configuration is required. Cisco Unified CallManager maintains the failover. C
The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address. D
There must be a second JTAPI user configured with an alternate range of CTI ports.
考题
单选题In a high-availability deployment, when the Cisco CRS Administrator adds a JTAPI Call Control Group with 100 CTI ports, how many device records will be added to the Cisco Unified CallManager database?（）A
CTI Ports are not added by the creation of a Call Control Group. B
CTI ports are no longer required to be added to the Cisco Unified CallManager database. C
100 devices will be added to the Cisco Unified CallManager database. D
200 devices will be added to the Cisco Unified CallManager database. E
It depends upon how many port groups these ports will be split into. F
It depends upon the number of server nodes within the Cisco Unified CallManager cluster.
考题
单选题Which of the following is a valid CRS deployment scenario?（）A
CRS 4.0 running with Cisco Unified CallManager 4.0 B
CRS 4.1 running with Cisco Unified CallManager 4.1 C
CRS 4.0 running with Cisco Unified CallManager 4.1 D
CRS 3.5 running with Cisco Unified CallManager 3.3
考题
单选题What is the maximum number of concurrently logged-in agents for a Cisco Unified Contact Center Express Standard deployment? （）A
75 B
150 C
200 D
300
考题
单选题Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）A
Premium only B
Enhanced and Premium only C
Standard, Enhanced, and Premium D
Cisco Unified Contact Center Express does not support embedded internet browser
考题
单选题The Red Hazel Company has received its router from Cisco and is ready to install Cisco Unified CallManager Express. Where will the company find its Cisco Unified CallManager Express software?（）A
Cisco.comB
embedded in Flash on the hardware C
e-mail download from Cisco D
on a CD-ROM included with installation materials E
only from a Cisco SE, due to special licensing considerations
考题
多选题Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）Adatabase integrationBprompt and collectCVoiceXMLDopening and parsing HTTP and XML documentsEPQFE-mail Queuing
考题
单选题What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）A
10 seconds B
30 seconds C
45 seconds D
60 seconds
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