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单选题
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
A
Premium only
B
Enhanced and Premium only
C
Standard, Enhanced, and Premium
D
Cisco Unified Contact Center Express does not support embedded internet browser
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更多 “单选题Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）A Premium only B Enhanced and Premium only C Standard, Enhanced, and Premium D Cisco Unified Contact Center Express does not support embedded internet browser” 相关考题
考题
The Red Hazel Company has received its router from Cisco and is ready to install Cisco Unified CallManager Express. Where will the company find its Cisco Unified CallManager Express software?（）A、Cisco.comB、embedded in Flash on the hardware C、e-mail download from Cisco D、on a CD-ROM included with installation materials E、only from a Cisco SE, due to special licensing considerations
考题
What is the maximum number of servers possible in a Cisco Unified Contact Center Express 4.0 cluster, excluding ASR/TTS servers?（）A、6 B、8 C、10 D、12
考题
Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
考题
The Prescott Shovel Company wants to upgrade its Cisco Unity Express from a Cisco Unified CallManager Express integration to a Cisco Unified CallManager integration. Which statement is true?（）A、A special hybrid license is required. B、The Cisco Unity Express license must be changed. C、The Cisco Unity Express license does not need to be changed. D、The license file names are identical, which allows them to be interchanged as long as the module itself is not being upgraded.
考题
Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）A、Create Resource Groups B、Create Skills C、Assign Resource Groups and Skills to Agents D、Create Contact Service Queues E、Provision Remote Monitoring F、Provision Agent-based Routing
考题
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）A、10 seconds B、30 seconds C、45 seconds D、60 seconds
考题
Which of the following is a new product that is included in the Cisco SMB Support Assistant?（）A、Cisco Unity ExpressB、Cisco Unified CallManagerC、Cisco UnityD、Cisco Unified CallManager Express
考题
Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）A、Cisco Unified CallManager Device ConfigurationB、Cisco Unified Contact Center Express Directory Management C、Cisco Supervisor Desktop D、Cisco CRS Administration, JTAPI Trigger Creation E、Cisco Unified Contact Center Express Media Subsystem
考题
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）A、database integration B、prompt and collect C、VoiceXML D、opening and parsing HTTP and XML documents E、PQ F、E-mail Queuing
考题
What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A、150 B、200 C、300 D、varies based on the number of expansion servers used E、varies based on the number of applications configured
考题
Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）A、Macintosh workstation with Cisco IP Phone Agent B、Linux workstation running CAD with IP Communicator C、Linux workstation running CAD with Cisco Unified IP Phone 7960G D、Citrix Terminal running CAD with IP Communicator E、Citrix Terminal with Cisco IP Phone Agent F、Windows workstation running CAD with Media Termination option
考题
What is the maximum number of concurrently logged-in agents for a Cisco Unified Contact Center Express Standard deployment? （）A、75 B、150 C、200 D、300
考题
An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?（ ） A、1 B、2 C、3 D、4 E、5
考题
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）A、Premium only B、Enhanced and Premium only C、Standard, Enhanced, and Premium D、Cisco Unified Contact Center Express does not support embedded internet browser
考题
Which tool enables easy configuration and monitoring of Cisco ISRs? （）A、Cisco MWAMB、Cisco SDMC、Cisco NAC ApplianceD、Cisco Unified Communications Manager Express
考题
多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing
考题
单选题What is the maximum number of servers possible in a Cisco Unified Contact Center Express 4.0 cluster, excluding ASR/TTS servers?（）A
6 B
8 C
10 D
12
考题
单选题The Prescott Shovel Company wants to upgrade its Cisco Unity Express from a Cisco Unified CallManager Express integration to a Cisco Unified CallManager integration. Which statement is true?（）A
A special hybrid license is required. B
The Cisco Unity Express license must be changed. C
The Cisco Unity Express license does not need to be changed. D
The license file names are identical, which allows them to be interchanged as long as the module itself is not being upgraded.
考题
单选题An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?（ ）A
1 B
2 C
3 D
4 E
5
考题
单选题What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A
150 B
200 C
300 D
varies based on the number of expansion servers used E
varies based on the number of applications configured
考题
多选题Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）AMacintosh workstation with Cisco IP Phone AgentBLinux workstation running CAD with IP CommunicatorCLinux workstation running CAD with Cisco Unified IP Phone 7960GDCitrix Terminal running CAD with IP CommunicatorECitrix Terminal with Cisco IP Phone AgentFWindows workstation running CAD with Media Termination option
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
考题
单选题What is the maximum number of concurrently logged-in agents for a Cisco Unified Contact Center Express Standard deployment? （）A
75 B
150 C
200 D
300
考题
单选题Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）A
Cisco Unified CallManager Device ConfigurationB
Cisco Unified Contact Center Express Directory Management C
Cisco Supervisor Desktop D
Cisco CRS Administration, JTAPI Trigger Creation E
Cisco Unified Contact Center Express Media Subsystem
考题
多选题Which three of the following are licensed Cisco CRS 4.0 software products?（）AIPCC Express (Standard, Enhanced, or Premium)BIP IVRCAuto AttendantDIPCC Express Cisco Agent DesktopEIP Queue ManagerFIP IVR Peripheral Gateway (PG)
考题
多选题Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）Adatabase integrationBprompt and collectCVoiceXMLDopening and parsing HTTP and XML documentsEPQFE-mail Queuing
考题
单选题What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）A
10 seconds B
30 seconds C
45 seconds D
60 seconds
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