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单选题
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?（）
A
Jumper settings are incorrect
B
The RAM module is defective
C
The memory slot is defective
D
CMOS needs to be flashed
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更多 “单选题The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?（）A Jumper settings are incorrectB The RAM module is defectiveC The memory slot is defectiveD CMOS needs to be flashed” 相关考题
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A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A. Set the clear password jumper on the motherboardB. Enter the BIOS setup and select the clear password settingC. Remove the power cord from the power supply and then plug it back inD. Power cycle the PCE. Remove the CMOS battery for 15 minutes
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A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?()
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A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue.Which of the following is MOST likely causing this PC’s issue?（）A. Faulty RAMB. 240 volt Kitchen outletsC. Power BrownoutsD. Excessive Heat
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A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A、Set the clear password jumper on the motherboardB、Enter the BIOS setup and select the clear password settingC、Remove the power cord from the power supply and then plug it back inD、Power cycle the PCE、Remove the CMOS battery for 15 minutes
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Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?（）A、Anti-static padB、Anti-static wrist strapC、Rubber glovesD、Multimeter
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A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）A、CDB、DIRC、MDD、RD
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A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）A、Faulty RAMB、240 volt Kitchen outletsC、Power BrownoutsD、Excessive Heat
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A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).A、CPU fanB、RAMC、Hard driveD、Power supplyE、Video card
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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
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A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）A、Update the BIOS for compatibility.B、Put on an ESD strap.C、Use an anti-static bag to hold the RAM while installing.D、Clean out the PC with compressed air.
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A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?（）A、DHCP settingsB、BIOS settingsC、DNS settingsD、Power settings
考题
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?（）A、Jumper settings are incorrectB、The RAM module is defectiveC、The memory slot is defectiveD、CMOS needs to be flashed
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A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）A、Change the BIOS settings to the local timeB、Adjust the voltage selector switchC、Attach a 220 volt power strip from the current region to the PCD、Attach a 120 volt battery backup power supply to the PC
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A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A、Educate the end user about how a computer becomes infected.B、Perform a clean install of the OS.C、Boot the PC in Safe Mode.D、Quarantine all infected files.
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A technician is replacing memory in a server whose motherboard supports PC100 or PC133 memory. This type of memory is also known as which of the following？（）A、SDRAMB、RAMBUSC、DDR2D、DDR3
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A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A、Allow the user to continue workingB、Check for virusesC、Re-image the hard driveD、Document time/date for later referenceE、Prevent users from accessing the PCF、Turn off PC
考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题A technician is replacing memory in a server whose motherboard supports PC100 or PC133 memory. This type of memory is also known as which of the following？（）A
SDRAMB
RAMBUSC
DDR2D
DDR3
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题A technician does not have power to a PC. Which of the following tools should the technician use to check for electricity?（）A
Cable testerB
Power supply testerC
Tone generatorD
Multimeter
考题
单选题A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）A
Faulty RAMB
240 volt Kitchen outletsC
Power BrownoutsD
Excessive Heat
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多选题A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).ACPU fanBRAMCHard driveDPower supplyEVideo card
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单选题A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?（）A
Hard diskB
Solid stateC
FloppyD
Tape
考题
单选题Which of the following commands would a technician use to view the active applicationconnections on a local PC to the network?（）A
ipconfigB
netstatC
nslookupD
net use
考题
多选题A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).ASet the clear password jumper on the motherboardBEnter the BIOS setup and select the clear password settingCRemove the power cord from the power supply and then plug it back inDPower cycle the PCERemove the CMOS battery for 15 minutes
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