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单选题
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
A
Record the solution in the appropriate logs for future use.
B
Ask the user who reported the issue what past documentation they have.
C
Ask the user who reported the issue to explain the symptoms in detail.
D
Record what steps should be taken to resolve the issue.
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A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）A、disconnect the MFD and ping the IP address.B、disconnect the MFD and ping the subnet mask.C、disconnect the MFD and ping the loopback address.D、run the ipconfig command from the command prompt.
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A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A、Refill the cartridgesB、Replace the tonerC、Replace the network cableD、Calibrate the inkjet printer
考题
The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A、net /?B、ipconfig /flushdnsC、netstat -rD、nbtstat -R
考题
单选题While troubleshooting a network connectivity issue, you suspect that a router may be missing a route, or may be receiving bad routing information to a destination. What command should you issue to view the route that the router will use to reach a given destination?（）A
pingB
traceC
show ip routeD
show interfaceE
show cdp neighbors
考题
单选题Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）A
The network connection is unavailable.B
The printer is offline.C
The user does not have the proper security permissions.D
The print spooler is stopped.
考题
单选题While troubleshooting a network problem,a technician discovers that the current copy of the Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version?（）A
Router#copy tftp flashB
Router(config)#restore flashC
Router(config)#repair flashD
Router#copy flash runE
Routercopy start flashF
Router#copy start flash
考题
单选题A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）A
Remotely connect to the user's laptop and review the network configuration settingsB
Ping the web server from inside the network to ensure it is still up and running.C
Check to make sure the company's website is accessible from the Internet.D
Ensure the Ethernet cable is securely plugged into the user's laptop
考题
单选题While troubleshooting a network outage, you discover that an employee brought a switch from home into the office to connect additional equipment to the network. In order to increase his speed, he connected this switch to both network ports in his office, resulting in a bridge loop. Which of these can you implement to prevent future occurrences of this issue?（）A
RSTPB
root guardC
BPDU guardD
GLBP
考题
单选题You are the network administrator of a small Layer 2 network with 50 users. Lately， users have beencomplaining that the network is very slow. While troubleshooting， you notice that the CAM table of yourswitch is full， although it supports up to 12， 000 MAC addresses. How can you solve this issue and preventit from happening in the future？（）A
Upgrade the switchesB
Configure BPDU guardC
Configure VLAN access listsD
Configure port securityE
Configure Dynamic ARP inspection
考题
单选题You are the network administrator of a small Layer 2 network with 50 users. Lately， users have been complaining that the network is very slow. While troubleshooting， you notice that the CAM table of your switch is full， although it supports up to 12，000 MAC addresses. How can you solve this issue and prevent it from happening in the future？（）A
Upgrade the switchesB
Configure BPDU guardC
Configure VLAN access listsD
Configure port securityE
Configure Dynamic ARP inspection
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