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单选题
A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）
A
Remotely connect to the user's laptop and review the network configuration settings
B
Ping the web server from inside the network to ensure it is still up and running.
C
Check to make sure the company's website is accessible from the Internet.
D
Ensure the Ethernet cable is securely plugged into the user's laptop
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考题
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Remotely connect to the user's laptop and review the network configuration settingsB
Ping the web server from inside the network to ensure it is still up and running.C
Check to make sure the company's website is accessible from the Internet.D
Ensure the Ethernet cable is securely plugged into the user's laptop
考题
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Verity full system functionalityB
Identify the main problem and question the userC
Document their findings, actions, and outcomesD
Escalate the issue to upper management
考题
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Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue
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net /?B
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考题
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Verify the network cable is connected to the printer.C
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Restart the print spooler service.
考题
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Configuring the Windows Firewall exceptions.B
Using Windows Messenger.C
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考题
单选题A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A
Record the solution in the appropriate logs for future use.B
Ask the user who reported the issue what past documentation they have.C
Ask the user who reported the issue to explain the symptoms in detail.D
Record what steps should be taken to resolve the issue.
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