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单选题
A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）
A
Implement and test the solution.
B
Determine if escalation is necessary.
C
Identify the affected areas of the network.
D
Identify the results and effects of the solution
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考题
A client is having problems connecting remotely after replacing a router. An administrator has justcreated an action plan.Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A. Implement and test the solution.B. Determine if escalation is necessary.C. Identify the affected areas of the network.D. Identify the results and effects of the solution
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Several users from the same location are reporting problems accessing the intranet server. Anadministrator has verified that no other remote areas are having issues connecting to the sameserver.Which of the following steps should the administrator perform NEXT?（）A. Determine what has changedB. Test a solution.C. Establish the most probable causeD. Escalate the problem to the right section
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Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）A、Determine what has changedB、Test a solution.C、Establish the most probable causeD、Escalate the problem to the right section
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An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A、Test the theory to determine if the solution will correct the issue， list all other possible causes.B、Verify full system functionality.C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D、Establish a theory of probable cause based on previous tests and determine next steps toresolve
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Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）A、Establish a theory of probable causeB、Test the theoryC、Implement preventative measuresD、Establish a plan of action
考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A、 Implement preventative measures.B、 Close the issue.C、 Document the outcome.D、 Question other users to make sure they are not having the same issue.
考题
A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?（）A、Document the solution and process.B、Establish the most probable cause.C、Implement and test the solution.D、Identify additional symptoms and problems
考题
An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）A、WINS serverB、DNS serverC、Lmhosts fileD、DHCP cache
考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A、Implement preventative measures.B、Close the issue.C、Document the outcome.D、Question other users to make sure they are not having the same issue
考题
An administrator is planning an upgrade of a major software package on an application server.The software has been tested successfully in a test environment and it is ready to go into production. Which of the following steps should the administrator take next?（）A、Identify necessary operating system updatesB、Implement the changeC、Document the changeD、Schedule system down time
考题
An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A、 Create an action plan.B、 Escalate the issue.C、 Reboot the mail server.D、 Document the solution.
考题
After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）A、Implement the solution or escalate.B、Perform a root cause analysis.C、Establish a plan of action to resolve the problem.D、Verify full system functionality and if applicable implement preventative measures.
考题
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A、Establish a plan of action to resolve the problemB、Implement the solutionC、Test the theory to determine causeD、Verify full system functionality
考题
An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT？（）A、Perform a root cause analysis.B、Implement a change to the servers.C、Establish a plan of action to resolve the issue.D、Question users prior to implementing the solution.
考题
Which of the following should be completed NEXT, after testing the theory of probable cause?（）A、Verify full system functionalityB、Implement preventative measuresC、Establish a plan of action to resolve the problemD、Implement the solution to the problem
考题
单选题An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT？（）A
Perform a root cause analysis.B
Implement a change to the servers.C
Establish a plan of action to resolve the issue.D
Question users prior to implementing the solution.
考题
单选题An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）A
WINS serverB
DNS serverC
Lmhosts fileD
DHCP cache
考题
单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A
Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue.
考题
单选题Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）A
Determine what has changedB
Test a solution.C
Establish the most probable causeD
Escalate the problem to the right section
考题
单选题An administrator is planning an upgrade of a major software package on an application server. The software has been tested successfully in a test environment and it is ready to go into production. Which of the following steps should the administrator take next？（）A
Identify necessary operating system updatesB
Implement the changeC
Document the changeD
Schedule system down time
考题
单选题An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A
Test the theory to determine if the solution will correct the issue， list all other possible causes.B
Verify full system functionality.C
Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D
Establish a theory of probable cause based on previous tests and determine next steps toresolve
考题
单选题An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A
Create an action plan.B
Escalate the issue.C
Reboot the mail server.D
Document the solution.
考题
单选题The administrator has just installed a new memory module into the server. Now， the server is not showing the new memory. Which of the following should the administrator perform FIRST？（）A
System rebootB
Reseat the memoryC
Install the latest firmwareD
Install the latest driver
考题
单选题A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?（）A
Document the solution and process.B
Establish the most probable cause.C
Implement and test the solution.D
Identify additional symptoms and problems
考题
单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A
Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue
考题
单选题A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A
Implement and test the solution.B
Determine if escalation is necessary.C
Identify the affected areas of the network.D
Identify the results and effects of the solution
考题
单选题After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）A
Implement the solution or escalate.B
Perform a root cause analysis.C
Establish a plan of action to resolve the problem.D
Verify full system functionality and if applicable implement preventative measures.
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