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The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）
- A、c:/users/user1/documents to c:/users/user1/documents
- B、c:/documents and settings/user1/my documents to c:/users/user1/documents
- C、c:/documents and settings/user1/my documents to c:/documents and settings/user1/my documents
- D、c:/users/user1/my documents to c:/users/user1/documents
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更多 “The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）A、c:/users/user1/documents to c:/users/user1/documentsB、c:/documents and settings/user1/my documents to c:/users/user1/documentsC、c:/documents and settings/user1/my documents to c:/documents and settings/user1/my documentsD、c:/users/user1/my documents to c:/users/user1/documents” 相关考题
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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.
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A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?()
A. Privacy filterB. Refresh rateC. Use a digital signalD. Brightness
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A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A、Plug in an external monitor to test the video card.B、Run a check disk scan to verify there is no corruption.C、Check if the laptop is now on battery power.D、Have the LCD screen replaced with a known good screen.
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Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）A、To help the technician learn how to perform the task B、To determine if the user is performing the task properly C、To determine if the user is authorized to perform the task D、To help the technician determine if there is a better way to perform the task in question
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A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）A、ESD matB、ESD wrist strapC、Sealable plastic bagD、Anti-static bag
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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
考题
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A、Reboot the computer.B、Replace the touchpad.C、Clean the touchpad.D、Update the driver.
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A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
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A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Application Log
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A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A、Warn the userB、Report through proper channelsC、Wipe the driveD、Give the computer back to the user
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After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?（）A、In folder options, select show hidden files and folders.B、Perform the transfer again.C、Reboot the system; access will be reset automatically.D、Take ownership of the files.
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Which of the following tools would a technician use to map a drive to a user’s machine?（）A、SSHB、NETUSEC、NETSTATD、SSL
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
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The technician needs to map a network share to the user’s Windows 7 computer from thecommand prompt. Which of the following commands will the technician execute?（）A、NET SENDB、NET CONFIGC、NET USED、NET NAME
考题
A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A、 Guest user accountB、 Limited user accountC、 Power user accountD、 Administrator user account
考题
The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A、net /?B、ipconfig /flushdnsC、netstat -rD、nbtstat -R
考题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
Ask the user to watch as the technician diagnoses and corrects the problem.D
Document each of the steps to replicate at a later time.
考题
单选题In Windows Vista, where would Mike, a technician, find User1 desktop files?（）A
C:/Documents and settings/User1/DesktopB
C:/Users/User1/DesktopC
C:/windows/System32D
C:/Users/User1
考题
单选题A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A
Check if the user account is lockedB
Check group policyC
Check the drive for fragmentationD
Check NTFS permissions
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）A
Privacy filterB
Refresh rateC
Use a digital signalD
Brightness
考题
单选题After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?（）A
In folder options, select show hidden files and folders.B
Perform the transfer again.C
Reboot the system; access will be reset automatically.D
Take ownership of the files.
考题
单选题A technician is preparing user education to raise awareness of malware. The technician’s goal is to increase user awareness and prevent the future spread of malware. All of the following are malware symptoms EXCEPT:（）A
increased number of pop-ups.B
decreased volume of spam.C
decreased system performance.D
home page hijacking.
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