网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
- A、if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
- B、if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
- C、if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
- D、if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
参考答案
更多 “When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）A、if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS B、if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQC、if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQD、if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS” 相关考题
考题
In IPCCX, what is a CSQ?（）A、Common Service Queue B、Competency Service Queue C、Common Skill Queue D、Contact Skill Queue E、Contact Service Queue F、Competency Skill Queue
考题
What can you install on IPCC Express to protect against worms, zero-day viruses, and other immediate security threats?（）A、Microsoft Management Console B、Cisco Security Agent (headless agent) C、Cisco Security Agent Management Center D、Microsoft SQL Server 2000
考题
Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
考题
What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）A、WrapUp Time B、Service Level C、Overflow CSQ D、Agent Name E、Automatic Work F、CRS Application
考题
Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）A、the agent who has been in the Available state for the longest amount of time B、the next available agent with the highest priority, as determined by the agent order in the Resources listC、the next available agent, based on the last agent selected and the agent order in the Resources list D、the agent assigned to the selected Resource Group and is thus qualified to be selected
考题
Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A、text chat B、Log Out/Not Ready reason codes C、WrapUp State D、WrapUp timer E、competency-based routing
考题
Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）A、Create Resource Groups B、Create Skills C、Assign Resource Groups and Skills to Agents D、Create Contact Service Queues E、Provision Remote Monitoring F、Provision Agent-based Routing
考题
When would the Cisco Supervisor Desktop fail to show an agent that is logged in? （）A、The agent is not ready. B、The agent is not on a call. C、The agent is an IP phone agent. D、The agent is not in the team currently being viewed by the supervisor.
考题
Which Tivoli application has a predefined X-Agent available？ （）A、 IBM Tivoli Storage ManagerB、 IBM Tivoli Enterprise ConsoleC、 IBM Tivoli Configuration ManagerD、 IBM Tivoli System Automation Manager
考题
Which three are core server software components for IPCC Express?（）A、CRS Engine B、recording C、Cisco Agent Desktop D、monitoring E、Cisco Supervisor Desktop
考题
By which ways does remote monitoring allow the monitored call to be selected?（）A、Agent Name B、Agent Extension C、application ID D、Media Group IDE、CSQ ID
考题
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
考题
Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）A、Agent Routing B、Historical Reporting C、Conditional Routing D、Prioritized Queueing E、Agent Queueing
考题
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）A、The agent is logged in and is on the phone. B、The agent is logged in but is not on the phone. C、The supervisor is a participant in a phone call. D、The supervisor is not a participant in a phone call. E、The supervisor has barged in.
考题
cindy has created a private agent. she wants her colleagues to be able to use it. which one of the following should she do to achieve this?（）A、 change the agent property to shared B、 copy the agent to a domino 6 server C、 change the agent property to shared code D、 delete the agent. She must create it again as a shared agent
考题
Companycom informs the system administrator that there is concern about the Electronic Service Agent and security. What can be said about Electronic Service Agent that will address concerns about security?（）A、All Service Agent transactions are inbound requests secured by encryption (cryptographic processor card) Kerberos, and Hypertext Transfer Protocol Secure (HTTPS). B、The ATT Global Network Services (AGNS ) phone connection generates system IDs and passwords for the client every six months. Service Agent has no inbound capability.C、All Service Agent transactions are outbound requests secured by encryption (Hypertext Transfer Protocol Secure (HTTPS) or POST). Service Agent has no inbound capability. D、The transmissions from Service Agent can be either by Internet or the ATT Global Network Services (AGNS) phone connection. Service Agent transactions are inbound requests generated by a point to point connection.
考题
单选题What can you install on IPCC Express to protect against worms, zero-day viruses, and other immediate security threats?（）A
Microsoft Management Console B
Cisco Security Agent (headless agent) C
Cisco Security Agent Management Center D
Microsoft SQL Server 2000
考题
多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing
考题
单选题Which Tivoli application has a predefined X-Agent available？ （）A
IBM Tivoli Storage ManagerB
IBM Tivoli Enterprise ConsoleC
IBM Tivoli Configuration ManagerD
IBM Tivoli System Automation Manager
考题
单选题When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A
15 B
20 C
25 D
30 E
40 F
50
考题
多选题What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）AThe agent is logged in and is on the phone.BThe agent is logged in but is not on the phone.CThe supervisor is a participant in a phone call.DThe supervisor is not a participant in a phone call.EThe supervisor has barged in.
考题
多选题Which three are core server software components for IPCC Express?（）ACRS EngineBrecordingCCisco Agent DesktopDmonitoringECisco Supervisor Desktop
考题
单选题In IPCCX, what is a CSQ?（）A
Common Service Queue B
Competency Service Queue C
Common Skill Queue D
Contact Skill Queue E
Contact Service Queue F
Competency Skill Queue
考题
单选题When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）A
if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS B
if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQC
if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQD
if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
考题
单选题Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）A
the agent who has been in the Available state for the longest amount of time B
the next available agent with the highest priority, as determined by the agent order in the Resources listC
the next available agent, based on the last agent selected and the agent order in the Resources list D
the agent assigned to the selected Resource Group and is thus qualified to be selected
考题
单选题Companycom informs the system administrator that there is concern about the Electronic Service Agent and security. What can be said about Electronic Service Agent that will address concerns about security?（）A
All Service Agent transactions are inbound requests secured by encryption (cryptographic processor card) Kerberos, and Hypertext Transfer Protocol Secure (HTTPS). B
The ATT Global Network Services (AGNS ) phone connection generates system IDs and passwords for the client every six months. Service Agent has no inbound capability.C
All Service Agent transactions are outbound requests secured by encryption (Hypertext Transfer Protocol Secure (HTTPS) or POST). Service Agent has no inbound capability. D
The transmissions from Service Agent can be either by Internet or the ATT Global Network Services (AGNS) phone connection. Service Agent transactions are inbound requests generated by a point to point connection.
考题
单选题cindy has created a private agent. she wants her colleagues to be able to use it. which one of the following should she do to achieve this?（）A
change the agent property to shared B
copy the agent to a domino 6 server C
change the agent property to shared code D
delete the agent. She must create it again as a shared agent
热门标签
最新试卷