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单选题
A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）
A
Start>Run>type ipconfig>click OK and ask user to read the results.
B
Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.
C
Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
D
Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results.
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更多 “单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A StartRuntype ipconfigclick OK and ask user to read the results.B StartRuntype cmdclick OKtype ipconfig /flushdnspress enter and ask user to read the results.C StartRuntype cmdclick OKtype ipconfig /releasepress enter key and ask user to read the results.D StartRuntype cmdclick OKtype ipconfig /allpress enter key and ask user to read the results.” 相关考题
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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A、StartRuntype ipconfigclick OK and ask user to read the results.B、StartRuntype cmdclick OKtype ipconfig /flushdnspress enter and ask user to read the results.C、StartRuntype cmdclick OKtype ipconfig /releasepress enter key and ask user to read the results.D、StartRuntype cmdclick OKtype ipconfig /allpress enter key and ask user to read the results.
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A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
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考题
A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）A、Default gatewayB、Network cableC、Subnet maskD、CNAME record
考题
单选题Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A
Put all other work orders on hold and assist the user with all their computer issues.B
Have another technician take over support calls for this user.C
Explain that the user needs to fill out a work order for the computer problems.D
Ask the user to call another technician for more in-depth assistance.
考题
单选题Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A
After an unsuccessful rebootB
If a user’s IP address has been spoofedC
After using IPCONFIG /RELEASED
If the computer has an ARP address conflict
考题
单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A
StartRuntype ipconfigclick OK and ask user to read the results.B
StartRuntype cmdclick OKtype ipconfig /flushdnspress enter and ask user to read the results.C
StartRuntype cmdclick OKtype ipconfig /releasepress enter key and ask user to read the results.D
StartRuntype cmdclick OKtype ipconfig /allpress enter key and ask user to read the results.
考题
单选题A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）A
Default gatewayB
Network cableC
Subnet maskD
CNAME record
考题
单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A
“Sometimes computers are just strange, but it seems to be working now.”B
“You gave them the wrong address and caused this problem.”C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
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单选题You would like to configure your PC's IP address of 10.10.0.156 as an FTP host with a username of user and a password of mypass.Which configuration command accomplishes this goal?（）A
host user pc 10.10.0.156 ftp user mypassB
host user pc 10.10.0.156 tftp user mypassC
host name user pc 10.10.0.156 ftp user mypassD
host name user pc 10.10.0.156 tftp user mypass
考题
单选题A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem， which step should the administrator take FIRST？（）A
Reboot the file server.B
Ask the user what they were doing when they noticed the problem.C
Ask the user to reboot their PC.D
Ask the user to ping the default gateway and report the response times back to the administrator.
考题
单选题A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A
Check if the user account is lockedB
Check group policyC
Check the drive for fragmentationD
Check NTFS permissions
考题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题A network technician wants to use a packet analyzer to troubleshoot a reported problem with a user's workstation with IP address 192.168.1.45. To identify the workstation's packets the technician wants to use the workstation's MAC address. Which of the following protocols would provide the needed information?（）A
DHCPB
ARPC
DNSD
PING
考题
单选题A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A
Warn the userB
Report through proper channelsC
Wipe the driveD
Give the computer back to the user
考题
单选题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A
Configuring the Windows Firewall exceptions.B
Using Windows Messenger.C
Configuring My Network Places.D
Using Internet Explorer.
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