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单选题
A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?（）
A
The laptop is not turned off
B
The power cable is not unplugged
C
The lock button is set to lock
D
The ACPI settings are configured improperly
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A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?()
A. A new sound cardB. A new speakerC. A BIOS updateD. A hardware volume control
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A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）A. Ensure the projector is receiving powerB. Verify the laptop is not running on batteryC. Toggle the function key for displaysD. Replace the projector cable with another
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An administrator has a malfunctioning uninterruptible power supply (UPS). Which of the following is the MOST likely cause of the problem?()
A. Battery needs to be replacedB. Light switch is turned offC. Smart cable is disconnectedD. UPS needs a firmware update
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A user reports sporadic connectivity with their wireless connection. A technician determines thewireless speed reported by the laptop to be 1Mbps.Which of the following is the MOST likely cause of this issue?（）A. The client does not support 802.11nB. Incorrect frequency on the client is being usedC. Incorrect encryption on the APD. The client distance from the AP
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Which of the following settings is MOST likely to be controlled through the use of a laptop’sFunction (Fn) key?（）A、WirelessB、BrightnessC、Sleep ModeD、NumPadE、Power
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A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?（）A、A new sound cardB、A new speakerC、A BIOS updateD、A hardware volume control
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When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）A、The keyboard driver needs to be updated.B、There are conflicting serial ports.C、The mouse driver needs to be updated.D、The user is brushing the touch pad while typing.
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A user reports that the display on the laptop appears blurred. Which of the following is MOST likely the cause？ （）A、The LCD is not running in its native resolution.B、LCD monitors do not appear blurred.C、The drivers are improperly installed.D、More video memory needs to be allocated.
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A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）A、The hinge on the display panel is damaged.B、The display cable is loose or damaged.C、The display panel is defective.D、The video controller on the system board is defective.
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A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? （）(Select TWO).A、The LCD monitor’s power inverter does not function properly.B、The operating system’s power settings prevent the battery from charging.C、The battery is not compatible with the laptop.D、The internal power connection on the motherboard is faulty.E、The power adapter is not working.
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A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）A、Frayed or broken cablesB、UPS is unpluggedC、NIC and sound card are disabled in Device ManagerD、Speakers are muted
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A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）A、Ensure the projector is receiving powerB、Verify the laptop is not running on batteryC、Toggle the function key for displaysD、Replace the projector cable with another
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A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
考题
A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?（）A、The laptop is not turned offB、The power cable is not unpluggedC、The lock button is set to lockD、The ACPI settings are configured improperly
考题
A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）A、The client does not support 802.11nB、Incorrect frequency on the client is being usedC、Incorrect encryption on the APD、The client distance from the AP
考题
An administrator has a malfunctioning uninterruptible power supply (UPS). Which of the following is the MOST likely cause of the problem?（）A、Battery needs to be replacedB、Light switch is turned offC、Smart cable is disconnectedD、UPS needs a firmware update
考题
A user took a laptop on vacation and made changes to the configuration in order to use the device at the hotel. The user can reach the Internet, but cannot access any internal network resources. Which of the following is the MOST likely reason?（）A、Incorrect DNSB、Incorrect subnet maskC、Duplicate IP addressD、Incorrect SSID
考题
单选题A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?（）A
A new sound cardB
A new speakerC
A BIOS updateD
A hardware volume control
考题
单选题A user reports that the display on the laptop appears blurred. Which of the following is MOST likely the cause？ （）A
The LCD is not running in its native resolution.B
LCD monitors do not appear blurred.C
The drivers are improperly installed.D
More video memory needs to be allocated.
考题
单选题A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）A
The client does not support 802.11nB
Incorrect frequency on the client is being usedC
Incorrect encryption on the APD
The client distance from the AP
考题
单选题An administrator has a malfunctioning uninterruptible power supply (UPS). Which of the following is the MOST likely cause of the problem?（）A
Battery needs to be replacedB
Light switch is turned offC
Smart cable is disconnectedD
UPS needs a firmware update
考题
多选题A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? （）(Select TWO).AThe LCD monitor’s power inverter does not function properly.BThe operating system’s power settings prevent the battery from charging.CThe battery is not compatible with the laptop.DThe internal power connection on the motherboard is faulty.EThe power adapter is not working.
考题
多选题Which of the following settings is MOST likely to be controlled through the use of a laptop’sFunction (Fn) key?（）AWirelessBBrightnessCSleep ModeDNumPadEPower
考题
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）A
Ensure the projector is receiving powerB
Verify the laptop is not running on batteryC
Toggle the function key for displaysD
Replace the projector cable with another
考题
单选题A user took a laptop on vacation and made changes to the configuration in order to use the device at the hotel. The user can reach the Internet, but cannot access any internal network resources. Which of the following is the MOST likely reason?（）A
Incorrect DNSB
Incorrect subnet maskC
Duplicate IP addressD
Incorrect SSID
考题
单选题An administrator has a malfunctioning uninterruptible power supply （UPS）. Which of the following is the MOST likely cause of the problem？（）A
Battery needs to be replacedB
Light switch is turned offC
Smart cable is disconnectedD
UPS needs a firmware update
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