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单选题
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）
A
Reboot the computer.
B
Replace the touchpad.
C
Clean the touchpad.
D
Update the driver.
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A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A、BacklightB、InverterC、Loose cableD、Lid switch
考题
A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）A、fuserB、ozone filterC、transfer coronaD、primary corona
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A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
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考题
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A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？ （）A、Install new drivers on the computer.B、Install a new ink cartridge.C、Install a print head on the printer.D、Remove the packing tape from the print head.
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考题
A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）A、Reboot in Safe ModeB、Reboot in Recovery ConsoleC、Reboot in Last Known Good ConfigurationD、Reboot in System Debug Mode
考题
A technician receives a laptop that is running out of battery power more quickly than expected.Which of the following can the technician do to correct the problem？ （）A、Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.B、Replace the battery by purchasing a new battery from the manufacturer.C、Stop using the battery and use alternating current （AC） power for the laptop.D、Replace the AC adaptor by purchasing a new adapter from the manufacturer.
考题
A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）A、Clean the heatsink assembly of debris.B、Turn the fan off when the AC adapter is attached.C、Turn the fan to low in the BIOS.D、Replace the processor and fan.
考题
单选题A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？ （）A
Install new drivers on the computer.B
Install a new ink cartridge.C
Install a print head on the printer.D
Remove the packing tape from the print head.
考题
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）A
Run TRACERT from the users workstation.B
Start with the Last Known Good Configuration and reboot the computer.C
Replace the network interface card （NIC）.D
PING the users workstation.
考题
单选题A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A
Plug in an external monitor to test the video card.B
Run a check disk scan to verify there is no corruption.C
Check if the laptop is now on battery power.D
Have the LCD screen replaced with a known good screen.
考题
单选题A technician receives a laptop that is running out of battery power more quickly than expected.Which of the following can the technician do to correct the problem？ （）A
Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.B
Replace the battery by purchasing a new battery from the manufacturer.C
Stop using the battery and use alternating current （AC） power for the laptop.D
Replace the AC adaptor by purchasing a new adapter from the manufacturer.
考题
单选题A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）A
Replace the video card with a compatible one.B
Check the Windows XP Hardware Compatibility List.C
Verify the boot order in the BIOS.D
Install Windows XP RC2 first, then upgrade to Windows XP Media Center.
考题
单选题A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）A
print headB
fuserC
injectorD
print nozzle
考题
单选题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）A
Remove network connectionsB
Remove the RAMC
Self ground on the computer caseD
Disconnect power to PC
考题
单选题A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A
BacklightB
InverterC
Loose cableD
Lid switch
考题
单选题A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A
Run chkdsk.B
Run an antivirus program.C
Replace the faulty mouse.D
Remove any recently added hardware.
考题
单选题A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）A
fuserB
ozone filterC
transfer coronaD
primary corona
考题
单选题A laser printer is sent for repair and the work order indicates that there is an image printing problem. Which of the following should a technician do FIRST to confirm this problem？（）A
Run the calibration feature on the laser printer.B
Run a self-test image page from the printer.C
Clean the corona wire and return printer.D
Print a test page from a computer.
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