单选题What does the first letter require Ms. Walter to do?A Call the Customer Service CenterB Send payment to the utilities firmC Review two bills from last yearD Verify her account balance

考题 What do you know about Frank?A. He will arrive in Chicago this morning. B. He will send Ms. Tyler an e-mail.C. He will call Ms. Tyler himself.

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考题 What is the purpose of Ms. Walter's letter?A.To ask about the automated billing system B.To update her contact information C.To report receiving duplicate bills D.To challenge the company's assertions

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考题 February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter What is the purpose of Ms．Walter’s letter?A.To ask about the automated billing system B.To update her contact information C.To report receiving duplicate bills D.To challenge the company’s assertions

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考题 Questions 173-175 refer to the following letter. Excelon Travel Service, Inc 711 Market Street San Francisco, California 94102 Dear Mr. Miza: Thank you for giving Excelon Travel Services the opportunity to arrange your family ' s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements （all times are local）: Upon your arrival at Honolulu, your rental car will be waiting for you -- just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk. We pride ourselves on over twenty years of providing the highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey. Once again, thank you very much for your business. Sincerely, Janet S. OnoJanet S. OnoCustomer Service Associate Excelon Travel Services What does Ms. Ono ask Mr. Mirza to do? A. Call her when he gets to Honolulu. B. Send payment as soon as possible. C. Compete a survey. D. Give her his E-mail address.

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考题 What does the first letter require Ms. Walter to do?A.Call the Customer Service Center B.Sent payment to the utilities firm C.Review two bills from last year D.Verify her account balance

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考题 February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter According to her letter，what action did Ms．Walter take?A.She called the company to complain B.She paid her bills by telephone C.She emailed her credit card company D.She sent payments for late fees

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考题 What will accompany Ms. Waiter's letter?A.Credit card and email records B.Payment of late fees C.Her business card D.Copies of two billing statements

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考题根据以下内容，回答203-207题。 February 18th Ruth Waiter 2921 Cypress Lane Smithfield, UT 00375 Dear Ms. Walter, It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7/15--8/14 and 9/15--10/14 last year. Our records indicate that multiple bills for these periods have been sent to your address with-out reply. At this point, we are regrettably required to take stronger measures. If by April 15 we have not received payment in full, including all late fees charged, we will be forced to terminate service to your residence. For further information about this action, or to verify the amount of your outstanding balance,please call our Customer Service Center at 1-888-555-3802, or write to the following address: Accounts Payable Division Northern Utah Gas & Power 55755 State Highway 16 Logan, UT 00378 February 27th Accounts Payable Division Northern Utah Gas & Power 55755 State Highway 16 Logan, UT 00378 Service representative, I recently received a notification of outstanding charges on my account. I am very confused and distressed by the situation outlined in your letter. First of all, I am certain that I paid for all services during the two billing period in question. The payments were on time and for the correct amount. I used your company's automated tele-phone billing system and paid with my credit card. I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then, I did receive multiple bills for the periods 7/15 --8/14 and 9/15 --10/14 as stated in your letter. I tried repeatedly to report this error to your company via the cus-tomer service email system, but I never received a response. I am also attaching copies of these e-mails for your review. These documents clearly show that I have made all payments in a timely fashion, and I hope they will help you resolve this situation. If you have any more questions for me, please contact me by phone (555-7690) or email (rwalt79@mzmail.com). Ruth Walter Why did Northern Utah Gas & Power write to Ms.Walter?A.To announce recent changes to its available services B.To notify her of a new policy regarding late fees C.To apologize for overcharging her account D.To inform her of penalties she may be subject to

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考题 February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter What does the first letter require Ms．Walter to do?A.Call the Customer Service Center B.Sent payment to the utilities firm C.Review two bills from last year D.Verify her account balance

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考题 Telephone Billing Statement_______city Phone Cellular City Phone Cellular Department of Billing Services 51 Dublin St．，Suite 301 Springfield，WI Invoice Date：08—15—2006 Payment Due Date：09—14—2006 Customer Information Name：Desire Eberhardt Account Number：1 0003483一FFT" Account Information Current Charges：$6 1．59 Outstanding Balance：$35．08 Total Amount Owed：$96．67 Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959． Billing Summary Amount Owed Current Charges： City Phone Premium Cellular Package$49．95 State Taxes$5．65 Service Fee$5．99 Total Current Charges$6 1．59 Previous Charges： Balance as of Last Month$55．08 Payment Received Last Month$20．00 Outstanding Balance$35．08 Total Amount Owed$96．67 How can City Phone Cellular customers receive a discount?A.By applying for an account online B.By paying their balance early C.By calling the customer service department D.By paying over the Internet

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考题 Telephone Billing Statement_______city Phone Cellular City Phone Cellular Department of Billing Services 51 Dublin St．，Suite 301 Springfield，WI Invoice Date：08—15—2006 Payment Due Date：09—14—2006 Customer Information Name：Desire Eberhardt Account Number：1 0003483一FFT" Account Information Current Charges：$6 1．59 Outstanding Balance：$35．08 Total Amount Owed：$96．67 Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959． Billing Summary Amount Owed Current Charges： City Phone Premium Cellular Package$49．95 State Taxes$5．65 Service Fee$5．99 Total Current Charges$6 1．59 Previous Charges： Balance as of Last Month$55．08 Payment Received Last Month$20．00 Outstanding Balance$35．08 Total Amount Owed$96．67 The August Shipment has just __________from Pusan and is waiting in the receiving dock.A.examined B.delayed C.sent D.arrived

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考题 What does Ms. Dorn say she will do?A.Become a guide for tours of Egypt B.Send a more detailed report of her journey C.Contact the MT employees personally D.Recommend the company to her acquaintances

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考题 February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter Why did Northern Utah Gas&Power write to Ms．Walter?A.To announce recent changes to its available services B.To notify her of a new policy regarding late fees C.To apologize for overcharging her account D.To inform her of penalties she may be subject to

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考题 February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter What will accompany Ms．Walter’s letter?A.Credit card and email records B.Payment of late fees C.Her business card D.Copies of two billing statements

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考题 According to her letter, what action did Ms. Walter take?A.She called the company to complain B.She paid her bills by telephone C.She emailed her credit card company D.She sent payments for late fees

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考题 What does Ms. Nguyen ask Mr. Winn to do in this email?A.Change the format of the proposal B.Prepare the laboratory facilities C.Inform her of his availability D.Meet with her tomorrow afternoon

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考题 Questions 112-113 refer to the following invoice. Telephone Billing Statement -- City Phone Cellular City Phone Cellular Department of Billing Services 51 Dublin St., Suite 301 Springfield, WI Invoice Date: 08-15-2006 Payment Due Date: 09-14-2006 Customer Information Name: Desire Eberhardt Account Number: 10003483-FFT Account Information Current Charges: $61.59 Outstanding Balance: $35.08 Total Amount Owed: $96.67 Pay your bill online at www.cpcellular.com and receive a discount of 3% before taxes are added. If you have questions about this or other City Phone Cellular policies, please contact our customer service department at 1-888-349-5959. Billing SummaryAmount Owed Current Charges: City Phone Premium Cellular Package$49.95 State Taxes$5.65 Service Fee $5.99 Total Current Charges $61.59 Previous Charges: Balance as of Last Month $55.08 Payment Received Last Month $20.00 Outstanding Balance$35.08 Total Amount Owed $96.67 How can City Phone Cellular customers receive a discount?A.By applying for an account online B.By paying their balance early C.By calling the customer service department D.By paying over the Internet

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考题 What will Ms. Janet Perez do next? A. Go to the company B. Collect her refund C. Send back the rug D. Call the company

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考题 What would Ms. Janet Perez like the company to do about the curtains? A. Take both curtains back B. Send the other curtain she ordered C. Charge her for both of them D. Refund her money for one of them

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考题 Which of the following is a typical data warehouse query?（）A、What is this customers address?B、Does this customer have any unpaid bills?C、What is the balance in this customers account?D、What are the total sales for each of the last 6 months?

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考题单选题What will accompany Ms. Walter’s letter?A Credit card and email recordsB Payment of late feesC Her business cardD Copies of two billing statements

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考题单选题What is the purpose of Ms. Walter’s letter?A To ask about the automated billing systemB To update her contact informationC To report receiving duplicate billsD To challenge the company’s assertions

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考题单选题What does Ms. Dorn say she will do?A Become a guide for tours of EgyptB Send a more detailed report of her journeyC Contact the MT employees personallyD Recommend the company to her acquaintance

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考题单选题Which of the following is a typical data warehouse query?（）A What is this customers address?B Does this customer have any unpaid bills?C What is the balance in this customers account?D What are the total sales for each of the last 6 months?

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考题问答题What is the distance between the first letter and the last letter of “smiles”?

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考题单选题You are a network administrator for ExamSheet.net's Windows 2000 network. Your computer is installed with Windows 2000 Professional. You schedule a task that will copy files from your computer to another computer on the network. You notice that the task is not completing correctly. You manually copy the files from your computer to other computers on the network without any errors. You verify that all of your other tasks are working correctly. You want the task to complete successfully. What should you do? （）A Start the Remote Procedure Call （RPC） Locater service and configure the service to start automatically.B Start the RunAs service and configure the service to start automatically.C Configure the Task Scheduler service account to use the local Administrator account and password. Restart the service.D Use Scheduled Tasks to configure the task to run under the security context of your account.

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考题单选题According to her letter, what action did Ms. Walter take?A She called the company to complain.B She paid her bills by telephone.C She emailed her credit card company.D She sent payments for late fees.

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考题单选题What does the first letter require Ms. Walter to do?A Call the Customer Service CenterB Send payment to the utilities firmC Review two bills from last yearD Verify her account balance

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