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单选题
A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.Which of the following would BEST resolve this issue?（）
A
Antivirus
B
Firewall
C
Anti-spyware
D
Pop-upblocker
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A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.Which of the following would BEST resolve this issue?（）A、AntivirusB、FirewallC、Anti-spywareD、Pop-upblocker
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单选题A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?（）A
A new sound cardB
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A BIOS updateD
A hardware volume control
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单选题A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）A
Replace the print rollerB
Reset to factory defaultsC
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单选题A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）A
chkdskB
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单选题A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs. Which of the following would BEST resolve this issue?（）A
Restart the print spooler serviceB
Delete the files in C:/Windows/Spool32C
Delete all print jobs after the first oneD
Print a Windows test page
考题
单选题A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.Which of the following would BEST resolve this issue?（）A
AntivirusB
FirewallC
Anti-spywareD
Pop-upblocker
考题
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Disable NTLDR
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单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A
Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue
考题
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Go directly to the printer and investigate any issues that are found.C
Investigate the printers status， then ask the primary user to write down what they think is wrong.D
Gather information from the primary user， and then evaluate the printers condition.
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VPNB
FTPC
POP3D
DNS
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单选题In the OSI model, which of the following layers would be the cause of a session time-out while browsing the web?（）A
Laye r2B
Layer 3C
Layer 5D
Layer 7
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