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名词解释题
英译中：Customer relationship management(CRM)
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CRM的最常用的意思是( )。
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A management information system__（ ）__the business managers the information that they need to make decisions.Early business computers were used for simple operations such__（请作答此空）__tracking inventory，billing，sales，or payroll data，with little detail or structure.Over time，these computer applications became more complex，hardware storage capacities grew，and technologies improved for connecting previously__（ ）__applications.As more data was stored and linked，managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the stored__（ ）__.Originally，the term"MIS”described applications providing managers with information about sales，inventories，and other data that would help in__（ ）__the enterprise.Over time，the term broadened to include:decision support systems，resource management and human resource management，enterprise resource planning（ERP），enterprise performance management（EPM），supply chain management（SCM），customer relationship management（CRM），project management and database retrieval applications.A.as
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A management information system__（ ）__the business managers the information that they need to make decisions.Early business computers were used for simple operations such__（ ）__tracking inventory，billing，sales，or payroll data，with little detail or structure.Over time，these computer applications became more complex，hardware storage capacities grew，and technologies improved for connecting previously__（ ）__applications.As more data was stored and linked，managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the stored__（ ）__.Originally，the term"MIS”described applications providing managers with information about sales，inventories，and other data that would help in__（请作答此空）__the enterprise.Over time，the term broadened to include:decision support systems，resource management and human resource management，enterprise resource planning（ERP），enterprise performance management（EPM），supply chain management（SCM），customer relationship management（CRM），project management and database retrieval applications.A.setting up
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客户关系管理（CRM-Customer Relationship Management）指的是企业通过富有意义的交流沟通，理解并影响（），最终实现提高（）、（）、（）和客户创利的目的。
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（）is software about the relation between the customer and the supplier in marketing.A、Customer Relationship ManagementB、Customer serviceC、Sales planningD、Distribution channel
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（）is software about the relation between the customer the customer and the supplier in marketingA、Customer Relationship Management (CRM)B、Customer serviceC、Sales planningD、Distribution channel
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The subsystem that utilizes customer profiles is the（）A、Order Management subsystemB、Catalog subsystemC、Marketing subsystemD、Analytic subsystemE、Business Relationship subsystem
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单选题（）is software about the relation between the customer the customer and the supplier in marketingA
Customer Relationship Management (CRM)B
Customer serviceC
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单选题The subsystem that utilizes customer profiles is the（）A
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Business Relationship subsystem
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名词解释题英译中：Customer service
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