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单选题
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）
A
Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
B
Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
C
Run Remote Desktop Connection > Select Connect to User Enter the IP address
D
Start > Programs > Administrative Tools > Remote Assistance
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更多 “单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC Run Remote Desktop Connection Select Connect to User Enter the IP addressD Start Programs Administrative Tools Remote Assistance” 相关考题
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A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?()
A. Warn the userB. Report through proper channelsC. Wipe the driveD. Give the computer back to the user
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A technician needs to ensure that a specific application on a single home user‘s computerreceives Internet traffic reliably. The home network provides access to three other users and theapplication relies on a specific protocol.Which of the following should the technician use?（）A. DHCPB. PATC. ProxyD. IPX
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A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend?（）A、USB 1.1B、eSATAC、USB 2.0D、IEEE 1394
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Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
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A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）A、ESD matB、ESD wrist strapC、Sealable plastic bagD、Anti-static bag
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A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Application Log
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A user states that the wireless router keeps rebooting while the power to the other equipment stays on. Which of the following should the technician perform to prevent users from rebooting the router?（）A、Change the default administrator passwordB、Change the IP range of the wireless networkC、Hide the SSIDD、Disable WEP
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A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A、Warn the userB、Report through proper channelsC、Wipe the driveD、Give the computer back to the user
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A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）A、DHCPB、PATC、ProxyD、IPX
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A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）A、“It is a message that informs the technician of what hardware needs to be replaced.”B、“A bluescreen message is just another name for an error.”C、“It provides the technician with more information about the problem.”D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”
考题
Which of the following tools would a technician use to map a drive to a user’s machine?（）A、SSHB、NETUSEC、NETSTATD、SSL
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A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
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A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）A、If the wireless is enabledB、If the laptop is connected to the correct gatewayC、If the SSID is enabledD、If the DHCP address scheme is correct
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A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A、That the WEP key is disabledB、That the fuser is not faultyC、That the IP is staticD、That the buffer is not overloaded
考题
A technician is looking for an emergency connection solution not reliant on local data or power services. Which of the following should the technician implement?（）A、SatelliteB、ADSLC、ISDND、OC-3
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A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A、 Guest user accountB、 Limited user accountC、 Power user accountD、 Administrator user account
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A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A、Allow the user to continue workingB、Check for virusesC、Re-image the hard driveD、Document time/date for later referenceE、Prevent users from accessing the PCF、Turn off PC
考题
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
考题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A
Download manufacturer printer driversB
Restart the printer spoolerC
Check for Microsoft Windows updatesD
Check Device Manager
考题
单选题A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A
Check if the user account is lockedB
Check group policyC
Check the drive for fragmentationD
Check NTFS permissions
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题After a technician installs a video card, which of the following should the technician configure NEXT?（）A
ResolutionB
ColorsC
Dots per inchD
Refresh rate
考题
多选题A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）AAllow the user to continue workingBCheck for virusesCRe-image the hard driveDDocument time/date for later referenceEPrevent users from accessing the PCFTurn off PC
考题
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A
Run the CHKDSK utilityB
Run the disk defragmenter utilityC
Increase the capacity on the system volumeD
Convert to a dynamic drive on the system
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