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PD0-001 问题列表
问题
单选题When is it advisable to dump the waste toner from a technicians service vacuum？（）A
When it is full.B
It is not recommended.C
Before performing preventative maintenance.D
After each call.
问题
单选题The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）A
Clean the scanner glass on the distant machine.B
Clean the scanner glass on the local machine.C
Clean the printer head on the local machine.D
Call the telephone company to increase the line signal level.
问题
单选题The polygon mirror is located in which of the following components？（）A
Developer unitB
Scanner unitC
Fuser unitD
Laser unit
问题
单选题A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）A
disconnect the MFD and ping the IP address.B
disconnect the MFD and ping the subnet mask.C
disconnect the MFD and ping the loopback address.D
run the ipconfig command from the command prompt.
问题
单选题Which of the following types of media would MOST likely cause above normal amounts of machine jamming？（）A
EnvelopesB
Colored mediaC
LetterheadD
Pre punched
问题
单选题Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A
Check the printers error log， and then inform the primary user what the issue is.B
Go directly to the printer and investigate any issues that are found.C
Investigate the printers status， then ask the primary user to write down what they think is wrong.D
Gather information from the primary user， and then evaluate the printers condition.
问题
单选题A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）A
The new computer is printing to the wrong IP address.B
The new computer is using the wrong protocol.C
The driver port is not setup correctly.D
The option has not been selected on the driver.
问题
单选题The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation？（）A
Material Safety Data SheetsB
Installation GuidesC
Consumer ReportsD
Devices Parts Catalog
问题
单选题Which of the following is the purpose of a torque limiter in a roller？（）A
To reduce wear and tear on rollers.B
To provide resistance but still allow some slippage.C
To limit the amount of movement by media.D
To make it easier to replace rollers.
问题
单选题In which of the following sections of an MFP would a technician find a Xenon Lamp？（）A
The paper feed sectionB
The fuser sectionC
The scanner sectionD
The transfer section
问题
单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A
Answer the call and talk to your friend at the customer site.B
Answer the call and tell the friend you will call them later.C
Let it go to voicemail， call them back between service calls.D
Let it ring and call the friend back when the customer leaves.
问题
单选题Which of the following failed components would be responsible for the fuser unit not heating properly？（）A
Halogen lampsB
Ball bearingC
Hot rollerD
Pressure roller
问题
单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A
Gather information from the customer.B
Isolate the problem on the device.C
Read the service documentation for possible causes.D
Check the parts life counters.
问题
单选题Which of the following components is part of the ink dispersion system？（）A
Print HeadsB
Cleaning headsC
Pickup RollerD
Charge Assembly