Acca证书可以选择去哪些公司就业?

正确答案：
(a) Quality
Quality has become an increasingly important issue in organisations. For some companies it is an important differentiator,
allowing the organisation to pursue a high price/high quality strategy. For other organisations, such as UPC, the quality
threshold requirements for their products have increased significantly over the last few years. Customers have increased
expectations of product construction, longevity and reliability. Quality is rarely absolute; and it is usually constrained by such
factors as selling price. This particularly applies in UPC’s market where it is likely that the quality of the product is limited by
the relatively low price consumers are willing to pay for it. Quality concerns how a product meets its designed purpose and
satisfies its original requirements. The target selling price is likely to be one of those requirements.
At UPC quality appears to be defined in terms of the physical condition of the products (no breakages, cracks or chips) and
in the accurate positioning of the printed image on the product. These are the reasons given by the UPC management for
setting up the inspection team. However, this perception of quality would have to be confirmed by the customer. It may be
that other issues, such as the density of the printed image, are also important to the customer but have not yet been fed back
to UPC.
Many definitions of quality include references to the customer. They stress meeting the requirements of the customer or user
of the product. UPC might benefit from re-considering who it perceives to be the customer. Their current perception appears
to be that the customer is the gift shop that sells the product. It is not the ultimate person or consumer who buys the product
from the shop and uses it. For this consumer, other issues may be significant such as:
– The ability to wash the item in a dishwasher.
– The long-term safety of the product, for example: the handle does not break off a cup and spill its content on the drinker.
– The long-term clarity of the image on the item after many washes.
Investigating the issue of quality from the perspective of the consumer may identify other problems that need addressing.
Finally, quality has to be considered in the context of responsibility. UPC currently uses a courier company to deliver its
products to the gift shops. This means that freedom from breakage is only partly under UPC’s control. The delivery condition
of products is partly determined by the care with which the courier company handles the package. Hence delivery quality
depends on courier performance as well as on packaging care. In contrast, the quality of the printed image on the item is
completely within the control of UPC.
Quality control
Quality Control (QC) is primarily concerned with checking and reviewing work that has been done. It is an inspection system
for ensuring that pre-determined quality standards are being met. In theory, the responsibility for the control of quality lies
with the person undertaking the process, whether it is the production of goods, delivery of a service or the passing of
information. QC is the part of quality management focused on fulfilling quality requirements.
In many quality control systems, sample products are removed and inspected. Defects in these sampled products may lead
to the whole batch being inspected and defective items destroyed. This is essentially the role of the inspection team at UPC,
where 1 in 20 packed packages are inspected for accuracy of printing and correctness of packing. Incorrect packing in a
sampled package will lead to the inspection (and potential re-packing) of all packages packed by that employee. Failure in
the accuracy of the printed image is likely to lead to the destruction of the whole batch, and the re-setting of the production
imaging machine to address the positional inaccuracy of the image. It has to be stressed that, in this instance, quality control
is a sampling activity and so it is very likely that defective batches will get through to the customer. To criticise the inspection
unit for failing to find defective batches (‘the quality inspection team is just not working’) fails to recognise the sampling nature
of the role.

In the context of UPC there are at least three further factors that inhibit effective quality control.
– The quality control of the positioning of the image takes place too late in the process. It should take place before packing,
not after it. Valuable packing time and materials can be wasted by packing items with defective images which are found
when the package is inspected.
– The reward system for packers is based on the throughput of packages rather than the quality of packing. In the past
many manufacturing organisations have valued productivity more than quality and reflected this in their reward system.
This is the case at UPC where faults in packing are not reflected in the reward system of the packers. In fact, the very
opposite appears to be true. Packers are incentivised to pack quickly, not effectively. Beckford suggests that ‘a major
barrier to quality may be built into the reward system of the organisation’.
– There is evidence that the inspection team has participated in the achievement of the required throughput targets by
passing packages that did not meet the required quality. This is clearly giving the wrong message, but the inspection
team is only reflecting the need for the company to meet certain deadlines.
Quality Assurance
Quality Assurance (QA) is the part of quality management focused on providing confidence that quality requirements will be
fulfilled. It may be defined as a set of procedures designed to ensure that quality standards and processes are adhered to and
that the final product meets or exceeds the required technical and performance requirements. Quality assurance covers
activities such as product design, development, production, installation and servicing. It also sets the pre-determined
standards required for effective quality control. If quality control is primarily concerned with detecting defective products, then
quality assurance is primarily about the prevention of quality problems through planned and systematic activities.
There is little evidence of quality assurance at UPC. However, the company may wish to consider:
– Setting quality targets and delegating responsibility for achieving those targets to the people who are meant to achieve
them. In UPC it would be preferable to give responsibility for product quality to the employees who actually make the
products and to reflect this in their reward structure. One of the roles of QA is to enable quality improvement initiatives.
A possible initiative is to investigate the purchasing of imaging machines (or adopting the current ones) with a facility
to automatically assess the accuracy of the image before printing. If the image falls outside certain tolerances then it
may be feasible for the machine to automatically adjust it before printing. If these machines were installed, it would be
the responsibility of QA to ensure that they were calibrated correctly and to verify that every product had undergone the
necessary check.
– QA also offers quality advice and expertise and trains employees in quality matters. They would set standards for
materials used in packing and establish systems for monitoring raw materials sent by suppliers to ensure that these
standards were met. It may also be possible to improve how items are physically laid out in the package to reduce the
chance of damage. The internal layout of the packages may be constructed in such a way that they only allow products
to be packed in a prescribed pattern. QA would be involved in defining that prescribed pattern and training packers to
use it – as well as subsequently monitoring that the prescribed pattern had been followed.
– The increased importance of quality means that many customers now demand some proof that the supplier is capable
of consistently producing quality products. This proof is part of the ‘confidence’ factor of QA and may be demonstrated
by a third party certification, such as ISO 9000. Certification helps show the customer that the supplier has a
commitment to consistently supplying a quality product. QA will be concerned with gaining and maintaining such
certification and this should assist the company in securing and retaining contracts.
At UPC the current inspection team is focused on QC. The responsibility for this should be moved to the production process
itself or to the people who actually undertake that process. The inspection team could then focus on QA, setting standards
for quality, establishing how those standards should be monitored, and then ensuring that such monitoring is being
performed. In making this transition, the company will move to a culture of attempting to prevent faults rather than relyingsolely on detecting them.

正确答案：
(c) Extent of alleged fraud – Matters to be considered
■ Details reported to police: The managing director may have made some estimate of the possible extent of the fraud in
reporting the chief accountant’s disappearance to the police.
■ The minimum loss (assuming no insurance) would be sales for the three days before he left. If not known (e.g. because
the only record of them was in the cash book) a simple estimate might be 3/20 × total recorded revenue for a typical
month.
■ The pattern of cash bankings extracted from bank statements: A falling trend starting during the year might mark the
time from which the chief accountant began to misappropriate cash.
■ Whether other managers have voiced their suspicions, if any, on the chief accountant’s behaviour. For example, if there
was any marked change in his lifestyle. (what he appeared to spend his money on, the hours he worked, etc).
■ The prior year auditor’s report was unmodified. If this was appropriate the chief accountant’s alleged fraudulent activities
may have only started in the current year.
■ The amount of fidelity insurance cover (i.e. against employees handling cash) that Indigo has taken out to meet any
claim for fraud.
■ The likelihood, if any, of recovering misappropriated amounts. For example, if the chief accountant has assets (e.g. a
house) that can be used to settle Indigo’s claims against him in the event that he is caught/successfully prosecuted.

正确答案：
(b) (i) The directors of GWCC might consider any of the following specific actions in order to improve the return on the
investment:
– Attempt to raise the selling price of the Mighty Ben cake to Superstores plc. Much will depend on the nature of the
relationship in terms of mutuality of trust and co-operation between the parties. If Superstores plc are insistent on
a launch price of ￡20·25 and a mark-up of 35% on its purchase price from GWCC then this is likely to be
unsuccessful.
– Attempt to reduce the material losses in the first 600 batches of production via improved process control.
– Attempt to negotiate a retrospective rebate based on volumes of packaging purchased.
– Improve the rate of learning of the hand-skilled cake decorators via a more intensive training programme and/or
altering the flow of production.
– Undertake a thorough review of all variable overheads which have been absorbed on the basis of direct labour
hours. It might well be the case that labour is not the only ‘cost driver’ in which case variable overheads might be
overstated.
– Undertake a thorough review of all fixed overheads to ensure that they are specific to the production of the Mighty
Ben cake.
– Adopt a ‘value engineering’ approach in order to identify ‘non value added’ features/aspects of the product or
processes used to produce it. This would have to be done in conjunction with Superstores plc, but might end in a
‘win-win’ scenario.
– Ensure that all overhead expenditure will be incurred in the most ‘economic’ manner.

正确答案：
3 All organisations rely upon their staff for success. However, recruitment of staff can be time consuming; a drain on resources and the necessary expertise may not exist within the organisation.
(a) Internal promotion describes the situation where an organisation has an explicit policy to promote from within and where there is a clear and transparent career structure. This is typical of many professional bodies, large organisations and public services.
The advantages of internal promotion are that it acts as a source of motivation, provides good general morale amongst employees and illustrates the organisation’s commitment to encouraging advancement. Recruitment is expensive and internal promotion is relatively inexpensive in terms of time, money and induction costs and since staff seeking promotion are known to the employer, training costs are minimised. Finally, the culture of the organisation is better understood by the individual.