商务邮件写作指南：电邮能用叹号吗
发布时间：2021-02-02
商务邮件写作指南：电邮能用叹号吗
最佳答案
如何在邮件里传达语气的同时又不显得幼稚或娘娘腔呢？邮件里能用惊叹号吗？
As we all know, tone is hard to convey properly via email. However, whenever I am inclined to use an ! to convey a positive tone, I get the sense that it actually reads as childish or immature. I also never seem to notice men using !’s in emails, either…. I’d love to hear yours and others thoughts on this!
我们都知道，通过邮件是很难传达语气的。然而，每当我试图利用一个惊叹号来传达积极的语气时，我却发现这读起来让我显得很幼稚。我也从未见过有男人在邮件里使用惊叹号……我很希望听到你们和其他人对此的想法！
A lot has been written about overuse of exclamations in emails — with some people even suggesting that one exclamation mark per email is a good rule to follow. There’s even an app to help you check the tone of your email! My best general advice is that abbreviations, multiple punctuation marks (!!!), and overly casual phrases (“amazeballs!”) have no place in professional emails. Beyond that, I think a lot of this depends on why you want to use a positive tone. For example:
很多读者都写到了在邮件里过度使用惊叹号的问题——有些人甚至觉得每条邮件里都加一个惊叹号是个很好的习惯。甚至还有人开发了能帮你检验你邮件中的语气的app！但我最好的一般性建议是，缩写语、多个重复的标点符号（！！！）以及过于随便的词句（“酷毙了！”）都不应该出现在商务邮件里。除此之外，我就你为什么要使用积极的语气做了些思考：
? If you’re telling a subordinate he or she did a good job: They don’t care if you use exclamation marks; they’re just happy to get the praise. I think something like, “Outstanding!” is professional and encouraging without seeming juvenile.
? 如果你想要告诉一位下属他/她干得不错：他们根本不在乎你有没有用惊叹号；他们总是很高兴得到表扬的。我觉得就像“真不错！”这样的语句就很职业而且很能激励人，还不会显得太幼稚。
下面小编为大家准备了 商务英语考试 的相关考题，供大家学习参考。
? Read this part of a note from Emma Jackson, boss of a French travel agency.
We are thinking of printing a brochure to introduce tourist attractions and accommodation facilities in Europe. Please contact the major hotels and scenic spots and the like and invite them to make advertisements.
? Write a letter to Hotel Mecure:
? giving a brief self-introduction
? saying what kind of brochure you are going to print
? stating the rate of advertising
? asking for a prompt reply.
? Write 60-80 words.
? Write on your Answer Sheet.
Dear Manager, We write to introduce ourselves as one of the leading travel agencies in France. We are going to print a brochure to introduce some tourist attractions and accommodation facilities in Europe for distribution at Hong Kong International Tourist Fair this year. Would you like to advertise your hotel in our brochure? The rate is 1,000 for 1/2 page. We are looking forward to your early reply. Yours faithfully,
Good acquaintance of finance is a must.
A
You can go to every part of America from this city.
B
Dear Sirs,
The order mentioned above was delivered to our warehouse 2 days after it arrived in Chicago 8th Jan. and we regret that we have to complain about the conditions in which we received it.
In our order we stipulated that we required four dozen of your men's suits pattern CS/7, and in your invoice, No. CP/78, you charged us for this quantity, but it is clear that you have packed only three dozen in Case 3, 【B1】______ . We would therefore appreciate an explanation and your prompt action to send us the missing dozen suits.
Very much more serious is the condition of the ladies' trousers suits that you packed in Case 2. Of the six dozen that this case contains, 【B2】______ . It is quite clear that this is solely due to the totally inadequate way in which they had been packed for you had not lined the case with any waterproof paper. 【B3】______
【B4】______ , whereas in our order we had stated that we required your pattern CS/9 which is stated in your catalogue as being made up from heavy-weight material. There is no market here for tropical suits, and so we must emphasize 【B5】______ .
We must stress that the mistakes that you have made in this first order we have placed with you have caused considerable problems for us. We had hoped to include your products in the Spring Sale that is due to open at the end of February, but as it is, it is now clear that we shall not be able to do so. We wish to stress, therefore, that unless you take immediate action to correct the mistakes that you have made, 【B6】______ .
We now expect your prompt reply.
Yours,
Faithfully
A. please correct all the mistakes as soon as possible
B. that we expect you to replace these suits that have been wrongly delivered with those we ordered without delay
C. we shall certainly not consider further orders with you and shall report your company to the American Trade Promotion Office in New York
D. and we think the price is a little bit too high
E. forty have become very sodden in transit and most of these show signs of rotting
F. we are also surprised that you appear to have sent us three dozen lightweight gentlemen's suits in Case 1
G. we therefore expect your prompt action to remedy this situation
H. and there is no sign of the missing dozen in either Case 1 or 2
【B1】______
H
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