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单选题
A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）
A
Terminal Services
B
Remote Assistance
C
Routing and Remote Access Service
D
Remote Desktop
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单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
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考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
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Document each of the steps to replicate at a later time.
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
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考题
单选题Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）A
To help the technician learn how to perform the task B
To determine if the user is performing the task properly C
To determine if the user is authorized to perform the task D
To help the technician determine if there is a better way to perform the task in question
考题
单选题A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）A
Privacy filterB
Refresh rateC
Use a digital signalD
Brightness
考题
单选题A user is receiving an error about not having enough virtual memory. A technician wants to manually set the amount of available virtual memory for the computer. At a MINIMUM， the technician should set the virtual memory to be which of the following？（）A
0.5 times the amount of physical memoryB
1.5 times the amount of physical memoryC
2 times the amount of physical memoryD
Equal to the amount of physical memory
考题
单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A
Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB
Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC
Run Remote Desktop Connection Select Connect to User Enter the IP addressD
Start Programs Administrative Tools Remote Assistance
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