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单选题
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）
A
Run the CHKDSK utility
B
Run the disk defragmenter utility
C
Increase the capacity on the system volume
D
Convert to a dynamic drive on the system
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A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
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A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A、Place the user behind a high end NIPS device.B、Migrate the user to a Virtual Machine environment.C、Educate the user on browsing habits.D、Install multiple antivirus programs on the machine to decrease the chances for infection.
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A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）A、Task ManagerB、NTBACKUPC、FDISKD、Disk Defragmenter
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A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A、FORMATB、SFCC、HyperTerminalD、DEFRAG
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A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
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考题
单选题A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A
Printer driverB
Protocol stackC
Network connectivityD
Correct patch application
考题
单选题Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A
Put all other work orders on hold and assist the user with all their computer issues.B
Have another technician take over support calls for this user.C
Explain that the user needs to fill out a work order for the computer problems.D
Ask the user to call another technician for more in-depth assistance.
考题
单选题A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）A
Perform an antivirus program scanB
Boot the machine into Safe ModeC
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单选题A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A
Place the user behind a high end NIPS device.B
Migrate the user to a Virtual Machine environment.C
Educate the user on browsing habits.D
Install multiple antivirus programs on the machine to decrease the chances for infection.
考题
单选题A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A
FORMATB
SFCC
HyperTerminalD
DEFRAG
考题
单选题A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A
AdvertisementsB
Resource consumptionC
A trojan infectionD
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考题
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
考题
单选题A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A
Verify full system functionality.B
Document the findings, actions, and outcomes.C
Establish a plan of action to resolve the problem.D
Question the user and identify changes the user has made to the system.
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单选题Multiple users report that their Windows 7 computers take longer to start than when their computers were first installed. A help desk technician reports that the problem is related to installed applications. You need to recommend a solution that identifies the applications that run during the startup process. What should you recommend?（）A
Event ForwardingB
MSConfig.exeC
Problem Steps RecorderD
Reliability Monitor
考题
单选题A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A
Run chkdsk.B
Run an antivirus program.C
Replace the faulty mouse.D
Remove any recently added hardware.
考题
单选题A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A
Warn the userB
Report through proper channelsC
Wipe the driveD
Give the computer back to the user
考题
单选题A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A
Run the hard disk manufacturer’s diagnostic programB
Re-image the driveC
Replace the hard drive and load WindowsD
Ask the user diagnostic questions
考题
单选题A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）A
Task ManagerB
NTBACKUPC
FDISKD
Disk Defragmenter
考题
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A
Run the CHKDSK utilityB
Run the disk defragmenter utilityC
Increase the capacity on the system volumeD
Convert to a dynamic drive on the system
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