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单选题
A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）
A
Frayed or broken cables
B
UPS is unplugged
C
NIC and sound card are disabled in Device Manager
D
Speakers are muted
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更多 “单选题A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）A Frayed or broken cablesB UPS is unpluggedC NIC and sound card are disabled in Device ManagerD Speakers are muted” 相关考题
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A remote user cannot connect to the office via VPN. The user has established Internet connectivity.Which of the following is the MOST likely next step in troubleshooting?()
A.Power cycle the VPN concentrator at the office.B.Determine if the VPN service is running at the office.C.Reinstall the VPN client at the remote computer.D.Determine if the user has the correct VPN address and password.
考题
A user in the op_storage group logs onto the DS GUI and goes to the User Administration panel. Which users can be seen and what actions can be performed（）A、the user can see all other users， including those in the Admin group， but can modify only the user accounts in theOp_volume and Monitor groupB、the user can see all the users except those in the Admin group， but can only modify the user’s own accountC、the user can see only the user’s own account， and cannot modify itD、the user can see only the user’s own account， and can change the password only
考题
All users within an office are wirelessly connected to a network, except one user that has a valid connection on a leased IP address in a different range. Which of the following is a possible cause of the user having a different IP address range?（）A、The wireless access point is using MAC address filteringB、The user has connected to a nearby wireless access point from another officeC、The user has configured the wireless settings with the wrong encryption typeD、The wireless access point has SSID broadcast disabled
考题
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A、Agree with the user’s complaintsB、Clarify the user’s statementsC、Minimize the user’s criticismD、Shadow the other technician on the next repair
考题
A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）A、Frayed or broken cablesB、UPS is unpluggedC、NIC and sound card are disabled in Device ManagerD、Speakers are muted
考题
Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A、After an unsuccessful rebootB、If a user’s IP address has been spoofedC、After using IPCONFIG /RELEASED、If the computer has an ARP address conflict
考题
Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）A、Log onto the user’s computer as a local administrator and install the printer.B、Make sure the user has permission to print to the printer.C、Create and implement a logon script.D、After the user has logged on， install the printer.
考题
A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.
考题
A user has just moved a PC from one office to another. The patch cable and the NIC do notappear to be functioning in the new office but were working before the move. The patch cable is plugged in correctly to both the NIC and the wall jack. Which of the following actions should the technician take FIRST?（）A、Verify that the network card is compatible with the operating system.B、Verify that the port on the switch is enabled.C、Update the network card driver.D、Replace the network cable with a crossover cable.
考题
A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A、That the WEP key is disabledB、That the fuser is not faultyC、That the IP is staticD、That the buffer is not overloaded
考题
A user’s OS has become corrupt, and the user would like to restore the PC back to when they first bought the machine. Which of the following would be the BEST choice?（）A、Factory Recovery PartitionB、Use Safe ModeC、Last Known Good ConfigurationD、Purchase a copy of the original OS
考题
A network administrator has a 10base2 network. A card is provided that has both 10base2 and 10base5 ports. Which of the following types of cables should be selected in SMIT during configuration of the adapter？（）A、TPB、BNCC、DIXD、CAT5
考题
The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A、net /?B、ipconfig /flushdnsC、netstat -rD、nbtstat -R
考题
单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A
That the WEP key is disabledB
That the fuser is not faultyC
That the IP is staticD
That the buffer is not overloaded
考题
单选题A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A
The file associations were not returned after the software was uninstalled.B
The user is not opening the files correctly.C
The uninstalled software has corrupted all the audio files on the computer.D
The sound card is not properly configured.
考题
单选题Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）A
Log onto the user’s computer as a local administrator and install the printer.B
Make sure the user has permission to print to the printer.C
Create and implement a logon script.D
After the user has logged on， install the printer.
考题
单选题A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A
Disable port forwarding on the router.B
Reboot to Safe Mode and see if the Internet is accessible.C
Format the machine and reinstall the OS.D
Check the web browser’s proxy settings.
考题
单选题A user has just moved a PC from one office to another. The patch cable and the NIC do notappear to be functioning in the new office but were working before the move. The patch cable is plugged in correctly to both the NIC and the wall jack. Which of the following actions should the technician take FIRST?（）A
Verify that the network card is compatible with the operating system.B
Verify that the port on the switch is enabled.C
Update the network card driver.D
Replace the network cable with a crossover cable.
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题A network administrator has a 10base2 network. A card is provided that has both 10base2 and 10base5 ports. Which of the following types of cables should be selected in SMIT during configuration of the adapter？（）A
TPB
BNCC
DIXD
CAT5
考题
单选题A remote user cannot connect to the office via VPN. The user has established Internet connectivity. Which of the following is the MOST likely next step in troubleshooting?（）A
Power cycle the VPN concentrator at the office.B
Determine if the VPN service is running at the office.C
Reinstall the VPN client at the remote computer.D
Determine if the user has the correct VPN address and password.
考题
单选题All users within an office are wirelessly connected to a network, except one user that has a valid connection on a leased IP address in a different range. Which of the following is a possible cause of the user having a different IP address range?（）A
The wireless access point is using MAC address filteringB
The user has connected to a nearby wireless access point from another officeC
The user has configured the wireless settings with the wrong encryption typeD
The wireless access point has SSID broadcast disabled
考题
单选题A user’s OS has become corrupt, and the user would like to restore the PC back to when they first bought the machine. Which of the following would be the BEST choice?（）A
Factory Recovery PartitionB
Use Safe ModeC
Last Known Good ConfigurationD
Purchase a copy of the original OS
考题
单选题The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A
net /?B
ipconfig /flushdnsC
netstat -rD
nbtstat -R
考题
单选题A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A
Educate the end user about how a computer becomes infected.B
Perform a clean install of the OS.C
Boot the PC in Safe Mode.D
Quarantine all infected files.
考题
单选题A user in the op_storage group logs onto the DS GUI and goes to the User Administration panel. Which users can be seen and what actions can be performed（）A
the user can see all other users， including those in the Admin group， but can modify only the user accounts in theOp_volume and Monitor groupB
the user can see all the users except those in the Admin group， but can only modify the user’s own accountC
the user can see only the user’s own account， and cannot modify itD
the user can see only the user’s own account， and can change the password only
考题
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A
Network data cables are damaged.B
Memory has become unseated.C
The user has defragmented the hard drive.D
Processor cooling fan is not functioning.
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