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A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）
- A、Allow the user to demonstrate expertise.
- B、Do not argue; empathize with the user, and offer to help.
- C、Ask the user to watch as the technician diagnoses and corrects the problem.
- D、Document each of the steps to replicate at a later time.
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更多 “A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A、Allow the user to demonstrate expertise.B、Do not argue; empathize with the user, and offer to help.C、Ask the user to watch as the technician diagnoses and corrects the problem.D、Document each of the steps to replicate at a later time.” 相关考题
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A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A、Allow the user to continue workingB、Check for virusesC、Re-image the hard driveD、Document time/date for later referenceE、Prevent users from accessing the PCF、Turn off PC
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多选题A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）AAllow the user to continue workingBCheck for virusesCRe-image the hard driveDDocument time/date for later referenceEPrevent users from accessing the PCFTurn off PC
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单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
Ask the user to watch as the technician diagnoses and corrects the problem.D
Document each of the steps to replicate at a later time.
考题
单选题Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）A
To help the technician learn how to perform the task B
To determine if the user is performing the task properly C
To determine if the user is authorized to perform the task D
To help the technician determine if there is a better way to perform the task in question
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