网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
According to the manager of ABB Corp., this new service _______ very positively by customers who get the service details and cost information quicker.
A.has received
B.has been received
C.have received
D. has been receiving
B.has been received
C.have received
D. has been receiving
参考答案
参考解析
解析：
更多 “According to the manager of ABB Corp., this new service _______ very positively by customers who get the service details and cost information quicker.A.has received B.has been received C.have received D. has been receiving” 相关考题
考题
Directions:The following isan introduction of a company.After reading it, you should give brief answers to the five questions ( No.56 to No. 60) that follow. The answers（in not more than 3 words）should be written after the corresponding numbers on the Answer Sheet.Ditis Hong Kong Ltd is a manufacturer of security products and peripheral equipment, knowledge-based company. All of our managers has high technical education and fluently spoken English, Chinese, Japanese and Russian. We major in professional digital security products. Our products with advanced technology, stable performance, cost-effective, stylish design, excellent quality, has won the trust of customers and a wide range of popular.Being a professional manufacturer of security products, we value Innovation, Dedication and Superiority, and satisfy our customers by adding new designs and features to our products according to customers needs.Our service knowledge is second to none. We really appreciate your business and hope to deal with you again.We sincerely welcome customers to visit and give us your advice.41．What kind of company is Ditis Hong Kong Ltd?Ditis Hong Kong Ltd is a manufacturer of ________ and peripheral equipment, knowledge-based company.42. What’s the educational background of the managers in Ditis Hong Kong Ltd?All of our managers has ________________.43. What’s the major products of the company?They major in ______________ products.44. How can the company satisfy its customers?It satisfies its customers by adding ____________to our products according to customers needs45. How about the service and knowledge of the company?Our service knowledge is ___________.
考题
ABC Corp. has many service requests and tasks that have not met customer requirements. Using CRM Application Foundation module, identify the component that helps ABC Corp. designate resources who will own and work on the task.（）A.Task ManagerB.Resource ManagerC.Escalation ManagerD.Assignment Manager
考题
() provides guidance for the development and improvement of capabilities for introducing new and changed service into supported environment.
A、Service strategyB、Service transitionC、Service designD、Service operation
考题
What information does the Junos Pulse Access Control Service provide to Security Threat Response Manager (STRM)?()
A. Session lengthB. User browser informationC. Session IP addressD. User identity information
考题
Cloud-computing providers offer their “services” according to different models, which happen to form a stack（ ）, platform as a service (Paas), software as a service (SaaS)A.hardware as a service (Haas)B.network as a service (NaaS)C.infrastructure as a service (IaaS)D.data as a service (DaaS)
考题
Which of the following is NOT true according to the author?（ ）[A] Tipping is a common practice in the restaurant world.[B] Waiters don't care about tipping.[C]Customers generally believe in tipping.[D]Tipping has little connection with the quality of service.
考题
According to Michael Lynn's studies,waiters will likely get more tips if they（ ）[A] have performed good service[B]frequently refill customers' water glass[C]win customers' favor[D]serve customers of the same sex
考题
Rogers TV is a service available ________ to cable customers as part of the basic service of Rogers Cable Communications Inc.A.exclusively B.extremely C.exactly D.extensively
考题
IT Service Design （SD）provides good－practice guidance on the design of IT services，processes，and other aspects of service management effort .（）does not belong to the main activities of service design process.
A. Service catalogue design
B. Release and deployment management
C. Service cost assessment
D. Service level design
考题
At which stage of the service lifecycle should the processes necessary to operate a new service be defined? （ ） 。A.Service design: Design the processes
B.Service strategy: Develop the offerings
C.Service transition: Plan and prepare for deployment
D.Service operation: IT operations management
考题
A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).
A. service brokers
B. service providers
C. service auditors
D. key customers
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What does “accustomed to” mean?A.Expectant
B.Letting the customers to do
C.Used to
D.Paying customs duties
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
How many people first turn to on-line channels when they seek customer service?A.C
D.D
考题
Cloud-computing providers offer their“services”according to differentmodels,which happen to form a stack（ ）,platform as a service(Paas),software as a service(SaaS). A.hardware as A.service(Haas)
B.network as A.service(Naas)
C.infrastructure as A.service(IaaS)
D.datA.as A.service(DaaS)
考题
()provides guidance for the development and improvement of capabilities for introducing new and changed service into supported envionment.A.Service strategy
B.Service transition
C.Service design
D.Service operation
考题
You work with a SQL Server 2005 database that provides banking information for customers. You want customers to see banking reports that combine data that is retrieved from the database with real-time investment information that comes from a Web service provided by a third party. The investment information must be current when the reports are executed. You need to create the appropriate objects that support the reports. What should you do？（）A、Publish the data in the database as an XML Web service by using the FOR XML AUTO clause.B、Create a table to store the banking information for each customer. Create a trigger that fires when data is inserted into the table that joins with the data coming from the Web service.C、Create a Transact-SQL stored procedure that uses a temporary table to store the banking information for each customer. Update the table with the values from the Web service.D、Have a developer in TestKing.com create an assembly that calls the remote Web service.Create a CLR function by using the assembly. Call the CLR function and combine the results with banking information in the database.
考题
单选题Which type of IBM Tivoli Access Manager for Enterprise Single Sign-On built-in application connector should be used to integrate with Novell eDirectory as a backend enterprise directory？（）A
Windows NT ConnectorB
Generic （LDAP） ConnectorC
Network Information Service ConnectorD
Active Directory Service Interfaces Connector
考题
单选题The reviewer finds the information about customer service very useful becauseA
his company doesn’t have enough staff to provide good customer service.B
the sales in his company is decreasing gradually.C
the customers’ complaints are on the rise.
考题
单选题A Windows Communication Foundation (WCF) service that handles corporate accounting must be changed to comply with government regulations of auditing and accountability. You need to configure the WCF service to execute under the Windows logged-on identity of the calling application.What should you do?（）A
Within the service configuration, add a Service Authorization behavior to the service, and set Impersonate Caller For All Operations to true.B
Within the service configuration, add a Service Authentication Manager behavior to the service, and set Service Authentication Manager Type to Impersonate.C
Within the service configuration, add a serviceSecurityAudit behavior to the service, and set service Authorization AuditLevel to Success Or Failure.D
Within the service configuration, add a ServiceCredentials behavior to the service, and set type to Impersonate.
考题
单选题Choose the most accurate statement regarding the account qualification and planning service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。A
providing a partner with information regarding customer acceptance of a new SolutionB
providing information regarding current network infrastructure readinessC
using stakeholder interviews to identify stakeholders and decision-makers， high-level solution requirements， timelines， and the scope of an opportunityD
adjusting a solution to account for a customers physical site characteristics
考题
单选题ABC Corp. has many service requests and tasks that have not met customer requirements. Using CRM Application Foundation module, identify the component that helps ABC Corp. designate resources who will own and work on the task.（）A
Task ManagerB
Resource ManagerC
Escalation ManagerD
Assignment Manager
考题
多选题What information does the Junos Pulse Access Control Service provide to Security Threat Response Manager (STRM)?（）ASession lengthBUser browser informationCSession IP addressDUser identity information
考题
问答题Practice 8 The ABC Railway Company has greatly improved its public hotline service. Simply dial 3929-3499 to get information about all the services of the company. The telephone information system is working to serve you 24 hours all year round. The customer service staff(员工) are also ready to provide you with the information you need. Their service hours are from Monday to Sunday, 7:00 am to 9:00 pm.
考题
单选题MDC Company believes that its customers are satisfied because the company _____.A
gives them opportunities to orderB
provides good service and qualityC
guarantees the quickest deliveryD
sends new catalogues to them
考题
单选题The purpose of this letter is to _____.A
tell the customers about the quality of their productsB
express the company’s thanks to the customersC
prove the excellent service of the companyD
inform the customers of a new catalogue
热门标签
最新试卷