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单选题
A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
A
Contact the IBM FTSS to replace the drive
B
Contact the IBM CSR or SSR to replace the drive
C
Order a replacement drive
D
Contact IBM Service
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A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()
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A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A、Perform a full system backup.B、Follow up with the customer, verifying satisfaction.C、Ask their manager to contact the customer.D、Perform a complimentary virus scan.
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A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）A、The business partner was required to perform a TDA and failed to do soB、The business partner recommended a nonworking configurationC、The business partner did not support the customer correctlyD、The business partner failed to sell Remote Technical Support （RTS）
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The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）A、Recommend the customer call EMC.B、Recommend the customer call IBM hardware support.C、Recommend the customer contact SupportLine.D、Recommend the customer re-creates the volume groups.
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Upon announcement，the specific details surrounding the Virtual I/O Server requirements and performance are still being defined. The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this？（）A、Design the solution and present it confidently so the customer does not question it.B、Design the solution and ensure the customer understands the unknowns with the new technology.C、Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.D、Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.
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A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）A、Contact the IBM FTSS to replace the driveB、Contact the IBM CSR or SSR to replace the driveC、Order a replacement driveD、Contact IBM Service
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A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?（）A、operator trainingB、cache size of the two clustersC、fibre bandwidth capability between the sitesD、number of stacked tape drives attached to each cluster
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A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）A、IBM Hardware Standard WarrantyB、TechlineC、Tivoli Problem Resolution Manager（TPRM）D、RTS
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A customer with an IBM SAN Volume Controller attached to Windows servers calls their BusinessPartner storage specialist asking for configuration assistance. What is the appropriate response？（）A、contact an IBM Customer EngineerB、send a Service Support Representative （SSR）C、recommend purchase of a Support Line contractD、engage a Field Technical Sales Support （FTSS）
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An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）A、The EMC storage specialist has not participated in the TDA meetingB、The FC HBAs are 4 Gbps technologyC、The Technical and Delivery Assessment review actions were not executedD、The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
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A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A、A solution sizing questionnaireB、Verify the customer has the proper racksC、A Technical Delivery AssessmentD、Verify the customer has enough cooling in the computer room
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A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）A、The customer used their IBM Customer NumberB、The customer has activated their base warrantyC、The customer purchased Remote Technical Support ServicepacD、The customer escalated the issue to the Duty Manager
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考题
A current System z customer has 10,000 IBM 3490 tape cartridges, most of which are only 10%utilized, in their tape shelf storage adjacent to the computer room. The customer currently has nospace for the new DS8700 that is on order. What should the IBM storage specialist propose as asolution?（）A、IBM Information Archive B、TS3500 with LTO-5 drives C、TS7700 Virtual Tape Server D、TS3310 with two expansion frames
考题
单选题Upon announcement，the specific details surrounding the Virtual I/O Server requirements and performance are still being defined. The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this？（）A
Design the solution and present it confidently so the customer does not question it.B
Design the solution and ensure the customer understands the unknowns with the new technology.C
Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.D
Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.
考题
单选题Your customer has converted from traditional servers to BladeCenter technology and has a requirement for an RSA adapter on a new BladeCenter server. Which of the following options would you use？ （）A
Remote Supervisor Adapter II （RSA II Slimline）B
Management Module， which comes standard on the BladeCenterC
Acoustic Attenuation ModuleD
Ethernet NICs
考题
单选题A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）A
Contact the IBM FTSS to replace the driveB
Contact the IBM CSR or SSR to replace the driveC
Order a replacement driveD
Contact IBM Service
考题
单选题A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）A
The business partner was required to perform a TDA and failed to do soB
The business partner recommended a nonworking configurationC
The business partner did not support the customer correctlyD
The business partner failed to sell Remote Technical Support （RTS）
考题
单选题A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）A
IBM Hardware Standard WarrantyB
TechlineC
Tivoli Problem Resolution Manager（TPRM）D
RTS
考题
单选题An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）A
The EMC storage specialist has not participated in the TDA meetingB
The FC HBAs are 4 Gbps technologyC
The Technical and Delivery Assessment review actions were not executedD
The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
考题
单选题A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?（）A
operator trainingB
cache size of the two clustersC
fibre bandwidth capability between the sitesD
number of stacked tape drives attached to each cluster
考题
单选题The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）A
Recommend the customer call EMC.B
Recommend the customer call IBM hardware support.C
Recommend the customer contact SupportLine.D
Recommend the customer re-creates the volume groups.
考题
单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）A
The customer used their IBM Customer NumberB
The customer has activated their base warrantyC
The customer purchased Remote Technical Support ServicepacD
The customer escalated the issue to the Duty Manager
考题
单选题A current System z customer has 10,000 IBM 3490 tape cartridges, most of which are only 10%utilized, in their tape shelf storage adjacent to the computer room. The customer currently has nospace for the new DS8700 that is on order. What should the IBM storage specialist propose as asolution?（）A
IBM Information Archive B
TS3500 with LTO-5 drives C
TS7700 Virtual Tape Server D
TS3310 with two expansion frames
考题
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A
A solution sizing questionnaireB
Verify the customer has the proper racksC
A Technical Delivery AssessmentD
Verify the customer has enough cooling in the computer room
考题
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A
Perform a full system backup.B
Follow up with the customer, verifying satisfaction.C
Ask their manager to contact the customer.D
Perform a complimentary virus scan.
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