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单选题
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）
A
Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
B
Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
C
Run Remote Desktop Connection > Select Connect to User Enter the IP address
D
Start > Programs > Administrative Tools > Remote Assistance
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考题
Your network consists of a single Active Directory domain. Remote Assistance is enabled on all computers.You need to ensure that you can establish Remote Assistance connections to all computers without a Remote Assistance invitation.Which group policy setting should you configure? （）A. Offer Remote AssistanceB. Solicited Remote AssistanceC. Allow users to connect remotely using Terminal ServicesD. Sets rules for remote control of Terminal Services user sessions
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A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A、Terminal ServicesB、Remote AssistanceC、Routing and Remote Access ServiceD、Remote Desktop
考题
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A、Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB、Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC、Run Remote Desktop Connection Select Connect to User Enter the IP addressD、Start Programs Administrative Tools Remote Assistance
考题
Which of the following is the correct path to add new local user accounts to a Windows 7computer?（）A、Click on the Start button Right click on Computer Select Manage Expand Local Users and Groups Right click on Users Select New UserB、Click on the Start button Right click on My Computer Select Manage Right click on Local Users and Groups Select Add Users from the menuC、Click on the Start button Right click on Computer Select Manage Right click on Local Users and Computers Select New UserD、Click on the Start button Right click on Network Neighborhood Select Manage Right click on Users Select New User
考题
A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）A、Right-click on the printer and select PropertiesB、Double click on the printer iconC、Right-click on the printer and select Set as DefaultD、Right-click on the printer and select Open
考题
You are the network administrator for The network consists of a single Active Directory domain named All servers run Windows Server 2003. Another system administrator, Tess King, needs your help in configuring the volume shadow copy settings on a member server. Tess is logged on to the server console. The settings are configured to allow the proper use of all available remote tools. You need to provide remote help to Tess by using a remote administration tool. You also need to ensure that Tess can observe your actions from the console. What should you do?（）A、Use Remote Desktop in Windows XP Professional to establish a Remote Desktop connection to the member server.B、Use Help and Support in Windows XP Professional to offer Remote Assistance to the member server.C、Use Computer Management to connect remotely to the member server.D、Use the Remote Registry tool to connect to the server.
考题
You manage several computers that run Windows 7. A user wants to roll back a driver. The user opens thedevice properties in Device Manager and discovers that the Roll Back Driver option is unavailable. Youconnect to the computer by using Windows Remote Assistance. You need to roll back the driver to itsprevious version. What should you do first?（）A、Add the user to the Power Users group.B、Right-click Device Manager and select Run as administrator.C、From System Properties， modify Device Installation Settings.D、From the Local Group Policy， modify Device Installation Restrictions.
考题
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
考题
A user wants to be able to receive help from a coworker that is located outside the company’s local office. Which of the following MUST be enabled to allow the user to watch and interact with the coworker simultaneously?（）A、Remote DesktopB、TelnetC、Computer ManagementD、Remote Assistance
考题
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
考题
A user has a computer that runs Windows XP Professional. The user attempts to connect to the computer by using a Remote Desktop Connection and receives the following error message: “The local policy of the system does not permit you to log on interactively.” You need to ensure that the user can log on to the computer by using a Remote Desktop Connection. What should you do?（） A、From the System settings, disable Remote Assistance.B、Add the user's account to the Remote Desktop Users group. C、From Windows Firewall, modify the scope of the Remote Desktop exception. D、Set the Remote Desktop Help Session Manager service Startup type to Automatic, and then start the service.
考题
You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user. What should you do?（） A、In the Default Domain Policy, set the Remote Assistance - Solicited Remote Assistance policy setting to Disabled. B、In the Default Domain Policy, set the Remote Assistance - Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list. C、In each computer's Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right. D、In the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.
考题
A user named User1 uses a computer that runs Windows XP Professional. You need to enable User1 to create local user accounts. You must minimize the rights assigned to the User1 account. Which group should you add User1 to?（） A、AdministratorsB、Power UsersC、Users D、Network Configuration Operators
考题
Your network consists of a single Active Directory domain. Remote Assistance is enabled on all computers. You need to ensure that you can establish Remote Assistance connections to all computers without a Remote Assistance invitation. Which group policy setting should you configure? （）A、Offer Remote AssistanceB、Solicited Remote AssistanceC、Allow users to connect remotely using Terminal ServicesD、Sets rules for remote control of Terminal Services user sessions
考题
You have a computer that runs Windows XP Professional Service Pack 2 (SP2). A remote user has a computer that runs Windows XP Professional SP2. The remote user experiences several errors while attempting to install an application. You need to remotely observe the actions the user performs. What should you do first?（） A、Instruct the user to send you a Remote Assistance invitation. B、Instruct the user to start the Remote Desktop Help Session Manager service.C、At the command prompt, establish a telnet session to the user's computer. D、Enable a Remote Desktop and establish a Remote Desktop Connection. Log on by using the local administrator account.
考题
A user has a computer that runs Windows 2000 Professional. The user plans to upgrade the computer to Windows XP Professional. You need to instruct the user how to perform the upgrade. You must ensure that the user is only prompted to enter the Window XP product ID during the installation. Which command should you instruct the user to run?（） A、sysprep.exe -nosidgenB、sysprep.exe -resealC、winnt32 /duprepareD、winnt32. exe /unattend
考题
单选题You manage several computers that run Windows 7. A user wants to roll back a driver. The user opens thedevice properties in Device Manager and discovers that the Roll Back Driver option is unavailable. Youconnect to the computer by using Windows Remote Assistance. You need to roll back the driver to itsprevious version. What should you do first?（）A
Add the user to the Power Users group.B
Right-click Device Manager and select Run as administrator.C
From System Properties， modify Device Installation Settings.D
From the Local Group Policy， modify Device Installation Restrictions.
考题
单选题A user has a computer that runs Windows 2000 Professional. The user plans to upgrade the computer to Windows XP Professional. You need to instruct the user how to perform the upgrade. You must ensure that the user is only prompted to enter the Window XP product ID during the installation. Which command should you instruct the user to run?（）A
sysprep.exe -nosidgenB
sysprep.exe -resealC
winnt32 /duprepareD
winnt32. exe /unattend
考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user. What should you do?（）A
In the Default Domain Policy, set the Remote Assistance - Solicited Remote Assistance policy setting to Disabled. B
In the Default Domain Policy, set the Remote Assistance - Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list. C
In each computer's Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right. D
In the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.
考题
单选题Your network consists of a single Active Directory domain. Remote Assistance is enabled on all computers. You need to ensure that you can establish Remote Assistance connections to all computers without a Remote Assistance invitation. Which group policy setting should you configure? （）A
Offer Remote AssistanceB
Solicited Remote AssistanceC
Allow users to connect remotely using Terminal ServicesD
Sets rules for remote control of Terminal Services user sessions
考题
单选题You are the network administrator for The network consists of a single Active Directory domain named All servers run Windows Server 2003. Another system administrator, Tess King, needs your help in configuring the volume shadow copy settings on a member server. Tess is logged on to the server console. The settings are configured to allow the proper use of all available remote tools. You need to provide remote help to Tess by using a remote administration tool. You also need to ensure that Tess can observe your actions from the console. What should you do?（）A
Use Remote Desktop in Windows XP Professional to establish a Remote Desktop connection to the member server.B
Use Help and Support in Windows XP Professional to offer Remote Assistance to the member server.C
Use Computer Management to connect remotely to the member server.D
Use the Remote Registry tool to connect to the server.
考题
单选题Which of the following is the correct path to add new local user accounts to a Windows 7computer?（）A
Click on the Start button Right click on Computer Select Manage Expand Local Users and Groups Right click on Users Select New UserB
Click on the Start button Right click on My Computer Select Manage Right click on Local Users and Groups Select Add Users from the menuC
Click on the Start button Right click on Computer Select Manage Right click on Local Users and Computers Select New UserD
Click on the Start button Right click on Network Neighborhood Select Manage Right click on Users Select New User
考题
单选题You have a computer that runs Windows XP Professional Service Pack 2 (SP2). A remote user has a computer that runs Windows XP Professional SP2. The remote user experiences several errors while attempting to install an application. You need to remotely observe the actions the user performs. What should you do first?（）A
Instruct the user to send you a Remote Assistance invitation. B
Instruct the user to start the Remote Desktop Help Session Manager service.C
At the command prompt, establish a telnet session to the user's computer. D
Enable a Remote Desktop and establish a Remote Desktop Connection. Log on by using the local administrator account.
考题
单选题A user has a computer that runs Windows XP Professional. The user attempts to connect to the computer by using a Remote Desktop Connection and receives the following error message: “The local policy of the system does not permit you to log on interactively.” You need to ensure that the user can log on to the computer by using a Remote Desktop Connection. What should you do?（）A
From the System settings, disable Remote Assistance.B
Add the user's account to the Remote Desktop Users group. C
From Windows Firewall, modify the scope of the Remote Desktop exception. D
Set the Remote Desktop Help Session Manager service Startup type to Automatic, and then start the service.
考题
单选题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A
Configuring the Windows Firewall exceptions.B
Using Windows Messenger.C
Configuring My Network Places.D
Using Internet Explorer.
考题
单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A
Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB
Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC
Run Remote Desktop Connection Select Connect to User Enter the IP addressD
Start Programs Administrative Tools Remote Assistance
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