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单选题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）
A
Implement preventative measures.
B
Close the issue.
C
Document the outcome.
D
Question other users to make sure they are not having the same issue
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考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.Which of the following is the NEXT step that the administrator should take?（）A. Implement preventative measures.B. Close the issue.C. Document the outcome.D. Question other users to make sure they are not having the same issue
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A user in the accounting department reports that their office is able to connect to the network, butthey are unable to connect to the Internet.Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).A. Physical network diagramB. Job logC. Acceptable use policyD. Baseline documentationE. Wiring schematic
考题
A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）A、Request the user to logoff and log back on.B、Add the user as an administrator on their local machine.C、Add the user as an administrator on the server.D、Run an ipconfig /renew on the user’s machine.
考题
An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A、Test the theory to determine if the solution will correct the issue， list all other possible causes.B、Verify full system functionality.C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D、Establish a theory of probable cause based on previous tests and determine next steps toresolve
考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A、 Implement preventative measures.B、 Close the issue.C、 Document the outcome.D、 Question other users to make sure they are not having the same issue.
考题
An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）A、WINS serverB、DNS serverC、Lmhosts fileD、DHCP cache
考题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A、Implement preventative measures.B、Close the issue.C、Document the outcome.D、Question other users to make sure they are not having the same issue
考题
An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A、 Create an action plan.B、 Escalate the issue.C、 Reboot the mail server.D、 Document the solution.
考题
A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).A、Physical network diagramB、Job logC、Acceptable use policyD、Baseline documentationE、Wiring schematic
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A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）A、Notify users impacted by the problemB、Verify full system functionalityC、Document the actions and outcomesD、Identify the scope of the problem
考题
Users are unable to access the Internet but the users are able to send/receive email from theirdesktops. Which of the following ports is MOST likely being blocked?（）A、25B、80C、110D、143
考题
After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）A、Implement the solution or escalate.B、Perform a root cause analysis.C、Establish a plan of action to resolve the problem.D、Verify full system functionality and if applicable implement preventative measures.
考题
An administrator receives a call from an end user reporting that the application they are using keeps giving them an error on port 23. Which of the following is being used？（）A、SSHB、Remote Desktop ConnectionC、TelnetD、VPN
考题
An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT？（）A、Perform a root cause analysis.B、Implement a change to the servers.C、Establish a plan of action to resolve the issue.D、Question users prior to implementing the solution.
考题
单选题An administrator is investigating an incident where an unauthorized user gained access to a servera nd modified HR files.The administrator has a tested theory as to how the user accomplished this.Which of the following actions should the administrator take NEXT？（）A
Perform a root cause analysis.B
Implement a change to the servers.C
Establish a plan of action to resolve the issue.D
Question users prior to implementing the solution.
考题
单选题A user is unable to connect to the company's intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns. Which of the following should the administrator do NEXT?（）A
Examine the Imhost file.B
Flush the cache on the DNS server.C
Flush the cache on the WINS server.D
Examine the hosts file
考题
多选题A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).APhysical network diagramBJob logCAcceptable use policyDBaseline documentationEWiring schematic
考题
单选题An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）A
WINS serverB
DNS serverC
Lmhosts fileD
DHCP cache
考题
单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A
Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue.
考题
单选题A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）A
Request the user to logoff and log back on.B
Add the user as an administrator on their local machine.C
Add the user as an administrator on the server.D
Run an ipconfig /renew on the user’s machine.
考题
单选题An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A
Test the theory to determine if the solution will correct the issue， list all other possible causes.B
Verify full system functionality.C
Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D
Establish a theory of probable cause based on previous tests and determine next steps toresolve
考题
单选题An administrator receives a call from an end user reporting that the application they are using keeps giving them an error on port 23. Which of the following is being used？（）A
SSHB
Remote Desktop ConnectionC
TelnetD
VPN
考题
单选题An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A
Create an action plan.B
Escalate the issue.C
Reboot the mail server.D
Document the solution.
考题
单选题Users are unable to access the Internet but the users are able to send/receive email from theirdesktops. Which of the following ports is MOST likely being blocked?（）A
25B
80C
110D
143
考题
单选题A company finished upgrading the wireless encryption to WPA2 Enterprise. The administrator receives a call from a user who is unable to connect to the company wireless. Which of the following is MOST likely causing the connection problem?（）A
The laptop is missing the software supplicantB
The access point SSID is hidden.C
The laptop only supports TKIP and AES encryption,D
The access point is on the wrong channel.
考题
单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A
Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue
考题
单选题A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A
Implement and test the solution.B
Determine if escalation is necessary.C
Identify the affected areas of the network.D
Identify the results and effects of the solution
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