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单选题
A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）
A
Privacy filter
B
Refresh rate
C
Use a digital signal
D
Brightness
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A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?()
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A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）A、Privacy filterB、Refresh rateC、Use a digital signalD、Brightness
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Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）A、To help the technician learn how to perform the task B、To determine if the user is performing the task properly C、To determine if the user is authorized to perform the task D、To help the technician determine if there is a better way to perform the task in question
考题
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A、Agree with the user’s complaintsB、Clarify the user’s statementsC、Minimize the user’s criticismD、Shadow the other technician on the next repair
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Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A、After an unsuccessful rebootB、If a user’s IP address has been spoofedC、After using IPCONFIG /RELEASED、If the computer has an ARP address conflict
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A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A、Record the solution in the appropriate logs for future use.B、Ask the user who reported the issue what past documentation they have.C、Ask the user who reported the issue to explain the symptoms in detail.D、Record what steps should be taken to resolve the issue.
考题
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
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Which of the following tools would a technician use to map a drive to a user’s machine?（）A、SSHB、NETUSEC、NETSTATD、SSL
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A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A、 Guest user accountB、 Limited user accountC、 Power user accountD、 Administrator user account
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A system administrator receives a new server and has booted the system for the first time. The administrator has set up the terminals and users. The user start to log on. Root is logged in on the console. When additional users start to log in, an error is displayed stating that All available login sessions are in use. Which of the following steps should be followed to resolve this problem?（）A、Permissions on /etc/security were changed in error; do a chmod 755 on /etc/security directory.B、Increase the number of licenses; using smit chaili censeC、Change the Maximum number of PROCESSES allowed per user variable; using smit chgsys.D、Change User can logi field from false to true: using smit chuser.
考题
单选题Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）A
After an unsuccessful rebootB
If a user’s IP address has been spoofedC
After using IPCONFIG /RELEASED
If the computer has an ARP address conflict
考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题A Windows user is trying to get to a shared folder on a server but is receiving an error message that multiple connections to the same resource are not allowed. Which of the following tools can the technician use from the user’s workstation to get the user reconnected as quickly as possible？（）A
nbtstat with the/reload parameterB
nbtstat with the/resolved parameterC
net use with the/delete parameterD
net use with the/persistent parameter
考题
单选题A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A
System logsB
Security logsC
Application logsD
Application installation logs
考题
单选题Which of the following tools would a technician use to map a drive to a user’s machine?（）A
SSHB
NETUSEC
NETSTATD
SSL
考题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）A
net /?B
ipconfig /flushdnsC
netstat -rD
nbtstat -R
考题
单选题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A
Configuring the Windows Firewall exceptions.B
Using Windows Messenger.C
Configuring My Network Places.D
Using Internet Explorer.
考题
单选题Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）A
To help the technician learn how to perform the task B
To determine if the user is performing the task properly C
To determine if the user is authorized to perform the task D
To help the technician determine if there is a better way to perform the task in question
考题
单选题A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A
Record the solution in the appropriate logs for future use.B
Ask the user who reported the issue what past documentation they have.C
Ask the user who reported the issue to explain the symptoms in detail.D
Record what steps should be taken to resolve the issue.
考题
单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A
Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB
Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC
Run Remote Desktop Connection Select Connect to User Enter the IP addressD
Start Programs Administrative Tools Remote Assistance
考题
单选题A system administrator receives a new server and has booted the system for the first time. The administrator has set up the terminals and users. The user start to log on. Root is logged in on the console. When additional users start to log in, an error is displayed stating that All available login sessions are in use. Which of the following steps should be followed to resolve this problem?（）A
Permissions on /etc/security were changed in error; do a chmod 755 on /etc/security directory.B
Increase the number of licenses; using smit chaili censeC
Change the Maximum number of PROCESSES allowed per user variable; using smit chgsys.D
Change User can logi field from false to true: using smit chuser.
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